---
title: "Membership of Customer Experience Programme"
ocid: "ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL SAVINGS & INVESTMENTS"
published: "2018-09-18"
---

# Membership of Customer Experience Programme

Buyer: NATIONAL SAVINGS & INVESTMENTS  
Current stage: Award  
OCID: ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1.json)

## Summary

The procurement process involves National Savings & Investments as the buying organisation, seeking membership for the Customer Experience Programme within the financial and insurance services industry category. This contract, valued at £10,500, was awarded following a direct procurement method, specifically a single tender action below the threshold. The tender period concluded on 6th September 2018, with the contract effective from 7th September 2018 to 6th September 2019. The delivery of services is expected to take place in London, United Kingdom.

This tender presents an opportunity for businesses specializing in customer experience services to engage with a government client, potentially fostering growth in the public sector marketplace. Businesses with expertise in service delivery and customer engagement strategies, particularly those capable of aligning with the needs of large public organisations like National Savings & Investments, would be well-positioned to compete for similar tenders in the future.

## Notice

Membership of the Customer Experience Programme

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d023f9ae-52bb-4231-b908-76577694e6cf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2018 |
| Submission deadline | 6 Sep 2018 |
| Future notice date | Not specified |
| Award date | 5 Sep 2018 |
| Contract period | 6 Sep 2018 - 6 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,500 |
| Lots value | Not specified |
| Awards value | £10,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL SAVINGS & INVESTMENTS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1V 2QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HENLEY BUSINESS SCHOOL |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 18 Sep 2018 at 10:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d023f9ae-52bb-4231-b908-76577694e6cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d023f9ae-52bb-4231-b908-76577694e6cf
  18th September 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1.json.