---
title: "GB-Sheffield: Transformation service"
ocid: "ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH BUSINESS BANK"
published: "2019-05-09"
---

# GB-Sheffield: Transformation service

Buyer: BRITISH BUSINESS BANK  
Current stage: Award  
OCID: ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd.json)

## Summary

The procurement process for the "Customer Service Transformation service" was conducted by the British Business Bank, based in Sheffield, UK. This completed tender, classified under general management consultancy services (CPV code 79411000), had an award amount of £75,000. The procurement stage has concluded with the contract period running from 20 March 2019 to 24 December 2019, following a tender period that ended on 13 March 2019.

This contract presents significant opportunities for growth, particularly for firms specialising in management consultancy services and customer service transformation. Businesses with experience in providing consultancy services, especially those that understand the unique needs of public sector clients, would be well-suited to compete in similar future tenders. The scale of the contract indicates a robust demand for skilled providers to deliver innovative solutions in transforming customer service for public entities.

## Notice

Customer Service Transformation service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/82f5f3c4-be80-4c52-b991-ace9ab0d3ac7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2019 |
| Submission deadline | 13 Mar 2019 |
| Future notice date | Not specified |
| Award date | 13 Mar 2019 |
| Contract period | 20 Mar 2019 - 24 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KIM ADELE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 9 May 2019 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82f5f3c4-be80-4c52-b991-ace9ab0d3ac7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/82f5f3c4-be80-4c52-b991-ace9ab0d3ac7
  9th May 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=396113522
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-899f1ae1-3e36-4c21-b43a-6a46eb6dbbfd.json.