---
title: "Out-Of-Hours Call Handling Service"
ocid: "ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WYTHENSHAWE COMMUNITY HOUSING GROUP"
published: "2020-10-19"
---

# Out-Of-Hours Call Handling Service

Buyer: WYTHENSHAWE COMMUNITY HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5.json)

## Summary

The Wythenshawe Community Housing Group is initiating a procurement process for an "Out-Of-Hours Call Handling Service" aimed at providing telephone-answering services for three social housing providers in the North West of England, including One Manchester and Southway Housing Trust. This open tender, issued on 19th October 2020, is currently active and details can be found through their procurement platform. The deadline for submitting proposals is 17th November 2020, with the expected contract period beginning on 1st February 2021 and lasting until 31st January 2025.

This tender presents a valuable opportunity for businesses specialising in call handling and related office support services, particularly small and medium-sized enterprises (SMEs). Companies that excel in providing efficient and responsive telephone services to support social housing initiatives would find this contract especially aligned with their capabilities. Engaging in this procurement process can pave the way for growth and the expansion of service offerings within the public sector in the region.

## Notice

An out-of-hours calls handling service which takes calls outside of normal office hours from tenants and allocates work or other actions. The service is required for three social housing providers, and so this tender is issued by WCHG on behalf of: One Manchester, Southway Housing Trust, and WCHG. Additional information: To express interest in this tender and to access all tender documents, you must visit: https://www.in-tendhost.co.uk/wchg/aspx/Home Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fea4046-0f4c-4b7c-aa5a-a7bbe6a1606b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2020 |
| Submission deadline | 17 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2021 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYTHENSHAWE COMMUNITY HOUSING GROUP |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M22 9TA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Sharston |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64210000 - Telephone and data transmission services
- 79500000 - Office-support services
- 79510000 - Telephone-answering services

## Release History

- 19 Oct 2020 at 16:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5fea4046-0f4c-4b7c-aa5a-a7bbe6a1606b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fea4046-0f4c-4b7c-aa5a-a7bbe6a1606b
  19th October 2020 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/WCHG/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://www.in-tendhost.co.uk/wchg/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-89a4a884-7f0f-4a88-98c5-5e0d2f53d5d5.json.