---
title: "Support Maintenance 5 yrs"
ocid: "ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2024-01-04"
---

# Support Maintenance 5 yrs

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440.json)

## Summary

The UK Health Security Agency has awarded a contract for "Support Maintenance 5 yrs" in the services category. The procurement method was selective, with a value of £85,306.45. The contract spans from December 14, 2023, to September 17, 2028, and will be executed with PHOENIX SOFTWARE LTD.

This tender presents business opportunities for companies providing software support services. Suitable businesses proficient in maintenance services and frameworks can benefit from this contract with the UK Health Security Agency. The contract was initiated through a tender process, providing an opportunity for eligible businesses to compete and expand their service portfolio in the public sector.

## Notice

Provision of Support and Maintenance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/17e709ea-9327-42e9-9ab7-f35440aa605f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2024 |
| Submission deadline | 13 Dec 2023 |
| Future notice date | Not specified |
| Award date | 14 Dec 2023 |
| Contract period | 14 Dec 2023 - 17 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,306 |
| Lots value | Not specified |
| Awards value | £85,306 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 4 Jan 2024 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/17e709ea-9327-42e9-9ab7-f35440aa605f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/17e709ea-9327-42e9-9ab7-f35440aa605f
  4th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c054c559-766c-47f4-a56b-83af16762239
  RM1557.13-G-Cloud-13-Call-Off-Contract-v6.docx Palo Alto Security Engineering Support v1.2_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-89a8da75-489c-4da5-ad87-208e5f838440.json.