---
title: "Cloud Based Telephony & IVR Service"
ocid: "ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SECURITY INDUSTRY AUTHORITY"
published: "2021-03-08"
---

# Cloud Based Telephony & IVR Service

Buyer: SECURITY INDUSTRY AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007)  
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## Summary

The procurement process involves the Security Industry Authority, which is seeking a supplier for a 'Cloud Based Telephony & IVR Service' to provide contact centre telephony services, including SaaS & Support, for a value of £150,000. This contract was awarded under a selective procurement method via a framework agreement. The contract period is set to commence on 1st May 2021 and will conclude on 30th April 2023. The tender period closed on 4th February 2021, and the contract is classified under telephone network maintenance services, aligning it with the communication industry.

This tender presents valuable opportunities for small and medium-sized enterprises (SMEs) that offer telephony solutions and support services, particularly those experienced in cloud-based technologies. Firms specialising in SaaS products, telecommunications, or customer service automation would be well-positioned to respond to similar procurement opportunities in the future. Engaging with such public contracts can aid in expanding market reach and enhancing service offerings within the competitive telecommunication landscape.

## Notice

Provision of contact centre telephony services.SaaS & Support, Telephony & IVR 2 Yr Agreement. Inc Fixed and PAYG charges. Additional information: Please contact us via sia.procurement@sia.gov.uk if you have any queries in relation to this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bcaa3362-2c71-4618-b343-8f747bdb474d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2021 |
| Submission deadline | 4 Feb 2021 |
| Future notice date | Not specified |
| Award date | 4 Feb 2021 |
| Contract period | 30 Apr 2021 - 30 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECURITY INDUSTRY AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 1UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Mile End |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DATRIX |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334110 - Telephone network maintenance services

## Release History

- 8 Mar 2021 at 14:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bcaa3362-2c71-4618-b343-8f747bdb474d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bcaa3362-2c71-4618-b343-8f747bdb474d
  8th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007.json.