---
title: "Outbound Dialler Services"
ocid: "ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STUDENT LOANS COMPANY"
published: "2023-10-24"
---

# Outbound Dialler Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Tender  
OCID: ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00.json)

## Summary

The Student Loans Company is seeking outbound dialler services for collection on overpayments and overseas arrears, with a contract value of £3,200,000. The procurement falls under the services category with a deadline for tender submissions on November 23, 2023. The contract is set to start on April 1, 2024, and run until March 31, 2028. The procurement method is an open procedure, and the delivery addresses for the services are in Scotland, United Kingdom.

This tender provides an opportunity for businesses involved in collection agency services to engage with the Student Loans Company. Small and medium enterprises (SMEs) are encouraged to participate, as the procurement is suitable for SMEs. Businesses interested in providing outbound dialler, SMS, and email communication services should take note of this opportunity to expand their operations and collaborate with the Student Loans Company in the United Kingdom.

## Notice

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/947322a4-67ae-4da1-89bf-fc6da0004bae |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2023 |
| Submission deadline | 23 Nov 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 24 Oct 2023 at 11:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/947322a4-67ae-4da1-89bf-fc6da0004bae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/947322a4-67ae-4da1-89bf-fc6da0004bae
  24th October 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00.json.