---
title: "Text Severity"
ocid: "ocds-b5fd17-8a551819-acfb-4e08-b790-7bc84b87d32b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a551819-acfb-4e08-b790-7bc84b87d32b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a551819-acfb-4e08-b790-7bc84b87d32b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a551819-acfb-4e08-b790-7bc84b87d32b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CARE QUALITY COMMISSION"
published: "2017-12-30"
---

# Text Severity

Buyer: CARE QUALITY COMMISSION  
Current stage: Tender  
OCID: ocds-b5fd17-8a551819-acfb-4e08-b790-7bc84b87d32b

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## Summary

The Care Quality Commission is seeking quotations for the development of a text mining tool aimed at automatically identifying severe comments in patient experience data. This tender, titled "Text Severity," falls under the services category, specifically focusing on data analysis services. The procurement method is a limited competitive quotation below threshold, with the tender period concluding on 16 January 2018. The contract will commence on 2 February 2018 and is expected to last until 30 March 2018. The project is based in London, United Kingdom, and has a value range of £15,000 to £25,000.

This tender presents significant opportunities for businesses specialised in data analysis and the development of analytical tools. Organisations with expertise in handling large volumes of qualitative data, particularly within the healthcare sector, will find this tender particularly relevant. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the buying organisation specifically welcomes bidders from these categories. The selected provider will have the chance to extend the developed tool beyond the current dataset to include future information from social media, thereby enhancing their capabilities and market presence.

## Notice

We are inviting quotations to develop a text mining tool which allows us to automatically identify those comments where the experience captured is of such severity that they should be immediately flagged for review or further action. We will provide a data set of approximately 30,000 - 40,000 patient experience comments captured from 2014-2016 from our Share Your Experience website. These are coded for severity with about 300 flagged as serious. Similarly we have 22,000 comments from NHS choices for 2014-15 of which about 100 are flagged. The severe comments are associated with organizations (mostly acute hospitals) and also coded for sentiment. We continued to collect this data after 2016 but have not coded it but can make it available. Although this tool is to be developed on available data sources we aim that it should be capable of being extended to other feeds in future which may include social media sources. We are, therefore, seeking a single organisational partner with considerable knowledge of: * using high volumes of information and, in particular, qualitative intelligence from people who use services and the public about the quality of their care. The provider should, therefore, also have knowledge of the range information sources where people comment on the quality of their care (including specific sites such as NHS Choices and Care Opinion and more general locations such as facebook or twitter). * analytical techniques to identify severity in high volumes of qualitative intelligence. * significant risks to good quality care and how they can be identified. This should take into account both the sentiment of any comment and, importantly, the risks associated with the events being described. Additional information: The requirement is set out in the Statement of Requirements of the tender document available at CQC e-Sourcing Portal: https://cqc-commercial.bravosolution.co.uk If your organisation does not already have an account on the portal, please select 'Register Free' and complete the company information to request a user name and password. On receipt of your account details, you may search for this opportunity by project name and select 'Register Interest'. To be considered as a Bidder you must complete and submit a Bid by the deadline of 17:00 16 January 2018. Please allow sufficient time to make your return as late returns will not be permitted by the system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3937086f-497c-4d10-9d3e-408e2df59707 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Dec 2017 |
| Submission deadline | 16 Jan 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Feb 2018 - 30 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 72316000 - Data analysis services
- 73100000 - Research and experimental development services
- 73200000 - Research and development consultancy services

## Release History

- 30 Dec 2017 at 17:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3937086f-497c-4d10-9d3e-408e2df59707

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3937086f-497c-4d10-9d3e-408e2df59707
  30th December 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- https://cqc-commercial.bravosolution.co.uk

## Provenance

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