---
title: "The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences"
ocid: "ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2024-08-13"
---

# The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18

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## Summary

West Midlands Combined Authority (WMCA) has awarded a contract to 8x8 UK Limited for the renewal of their Call Centre System and associated licences, which is vital for maintaining a single point of contact for citizens requiring access to various support services. The contract falls under the License management software package and Call centre categories, and it specifies that delivery will occur within the West Midlands region, United Kingdom. The procurement process was selective and utilised a call-off from a framework agreement. The total value of the contract is £51,180.80, with the contract period running from 4th June 2024 to 3rd June 2025. The award notice was published on 13th August 2024.

This tender offers significant opportunities for businesses specialising in call centre operations, licence management software, and related IT services. SMEs are particularly suited to compete in this procurement process, given the WMCA's openness to such organisations. The requirement for a robust and efficient contact centre system creates a promising market for suppliers capable of providing comprehensive communication solutions that enhance citizen service delivery. Companies looking to establish or expand their presence in the West Midlands will find this tender an excellent opportunity to partner with a major regional authority.

## Notice

West Midlands Combined Authority (WMCA) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5b4a803-6b79-4875-afb7-65042495703e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2024 |
| Submission deadline | 1 Jun 2024 |
| Future notice date | Not specified |
| Award date | 31 May 2024 |
| Contract period | 3 Jun 2024 - 3 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £51,180 |
| Lots value | Not specified |
| Awards value | £51,190 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48218000 - License management software package
- 79512000 - Call centre

## Release History

- 13 Aug 2024 at 09:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5b4a803-6b79-4875-afb7-65042495703e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5b4a803-6b79-4875-afb7-65042495703e
  13th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18.json.