---
title: "First Tier Welfare Rights Advice Service"
ocid: "ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2020-05-18"
---

# First Tier Welfare Rights Advice Service

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f

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## Summary

Sunderland City Council is seeking a provider for the "First Tier Welfare Rights Advice Service" focused on delivering guidance and support to residents in the five localities of Sunderland, specifically addressing issues related to welfare benefits, debt, housing and employment rights. The procurement process is currently at the Award stage, with the contract having been awarded on 24th April 2020, valued at £860,000. The contract commenced on 1st May 2020 and will run until 31st March 2024. Candidates should note that the open tender period ended on 17th February 2020.

This tender presents significant opportunities for businesses in the social services sector, especially for those specialising in welfare rights advice, financial counselling, and housing support services. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are well-suited to apply, given their potential to deliver tailored support in local contexts, thereby helping Sunderland residents enhance their financial resilience and avoid homelessness.

## Notice

Service under social and specific services in accordance with Directive 2014/24/EU of the European Parliament and of the Council Article 74 under Schedule 3 - Social and other specific services (Health, social and related services), and is subsequently exempt from the rules on the procedures for procurement by contracting authorities with respect to public contracts and design contests The Locality Based First Tier Welfare Rights Advice Service provides first tier welfare rights information, advice and guidance in each of the 5 Sunderland localities on Welfare Benefits, Debt & Money Advice, Housing Rights, Employment Rights, the challenge of Council Tax & Housing Benefit decisions, including up to Unified Appeal Tribunals and general housing need advice, that supports the prevention of homelessness. The framework is split into lots each covering a locality within the City with a sole provider placed on each lot. The call off contract for the provision of the main locality advice provision will be awarded to the appointed provider on each lot simultaneously with the framework award. Additional information: Information Session Sunderland City Council have a tender opportunity to appoint a provider to deliver the requirements of a Locality based First Tier Welfare Rights Advice Service in each of the 5 localities in the City to improve customer financial sustainability and resilience. To support providers in the tender process, a Provider Information Session has been organised to give an overview of the Procurement Process specific to this Tender. The session will take place on Friday 31st January 2020 at 15:00 and will be held at: Sunderland City Council Civic Centre Burden Road Sunderland Tyne and Wear SR2 7DN Committee Room 4 Please note this has been rescheduled from the originally advertised date of 23rd January 2020 @ 15:00 hrs. Organisations interested in attending this session should register an interest by contacting Chris Cummings on chris.cummings@sunderland.gov.uk and provide the name and contact details of attendees.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e3c97948-ef9a-45fe-8207-97702645d4fa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2020 |
| Submission deadline | 17 Feb 2020 |
| Future notice date | Not specified |
| Award date | 23 Apr 2020 |
| Contract period | 31 Jul 2020 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £860,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR2 7DN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Southwick |
| Westminster constituency | Sunderland Central |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CITIZENS ADVICE SUNDERLAND; SHARP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 18 May 2020 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e3c97948-ef9a-45fe-8207-97702645d4fa
- 22 Jan 2020 at 13:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/211528d4-aba4-4857-a0b3-05c3399260ad
- 20 Jan 2020 at 15:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6dfbc52c-f069-4b3e-9cb3-63dfefa69dbd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e3c97948-ef9a-45fe-8207-97702645d4fa
  17th May 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/211528d4-aba4-4857-a0b3-05c3399260ad
  22nd January 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6dfbc52c-f069-4b3e-9cb3-63dfefa69dbd
  20th January 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Procurer/Advert/View?advertId=2da5170c-943b-ea11-80fc-005056b64545&fromAdvertEvent=True
  Link to NEPO Advert

## Notice URLs

- http://www.sunderland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8a79c599-d165-4d72-a3d1-1dcb222a184f.json.