---
title: "17 024 PURCHASE OF MICROSOFT DYNAMICS CRM (Customer Relationship) LICENCES"
ocid: "ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHESHIRE EAST BOROUGH COUNCIL"
published: "2018-02-28"
---

# 17 024 PURCHASE OF MICROSOFT DYNAMICS CRM (Customer Relationship) LICENCES

Buyer: CHESHIRE EAST BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374.json)

## Summary

The procurement process involves Cheshire East Borough Council seeking licences for Microsoft Dynamics CRM to support various departments, such as contact centres and waste services. The tender, titled "17 024 PURCHASE OF MICROSOFT DYNAMICS CRM (Customer Relationship) LICENCES", is in the award stage and was published on 28th February 2018. The contract period will start on 1st March 2018 and run for three years until 28th February 2021. This tender falls under the software package and information systems category and involves a total contract value of £310,000, with a minimum value of £187,678. The tender period for bids closed on 1st February 2018.

This opportunity is ideal for small and medium-sized enterprises (SMEs) as well as voluntary and community sector enterprises (VCSEs) that have expertise in providing software solutions, particularly those who can deliver Microsoft Dynamics CRM services. The fixed pricing over three years allows for potential scalability in usage, enabling businesses to adapt their offerings as per the council's needs. Those with a proven track record in software provisions, especially in customer relationship management systems, would be well-suited to compete in this procurement process.

## Notice

Cheshire East Council (CEC) has an existing Dynamics CRM SCE Agreement that is due to expire on 28th February 2018. Main users of the licences include contact centres, private sector housing, waste services and revenues teams. The Council is seeking the provision of a new Microsoft Dynamics Licence Agreement for a period of three years from 1st March 2018 to 28th February 2021 using the Cloud Transformation Agreement (CTA) between Microsoft and the Government Procurement Service. The Council will enter into a Server Cloud Enrolment agreement (SCE), including Software Assurance. The price will be fixed for three years, allowing the Council to increase or decrease the usage as appropriate on the anniversary. To summarise the scope the Cheshire East Council ICT Service Delivery team have identified the current licence state and required licence functionality.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4cecd5a5-4de3-4f7b-aa5e-d9b1902e3169 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2018 |
| Submission deadline | 1 Feb 2018 |
| Future notice date | Not specified |
| Award date | 28 Feb 2018 |
| Contract period | 1 Mar 2018 - 28 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £310,000 |
| Lots value | Not specified |
| Awards value | £187,678 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE EAST BOROUGH COUNCIL |
| Locality | SANDBACH |
| Post town | Crewe |
| Postcode | CW11 1HZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Sandbach Town |
| Westminster constituency | Congleton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Feb 2018 at 09:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4cecd5a5-4de3-4f7b-aa5e-d9b1902e3169

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4cecd5a5-4de3-4f7b-aa5e-d9b1902e3169
  28th February 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.cheshireeast.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8a8f4fda-dac6-43ad-8692-8daec1b8a374.json.