---
title: "UK SBS PS17229 High-Quality Consumer Complaints Data"
ocid: "ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-03-23"
---

# UK SBS PS17229 High-Quality Consumer Complaints Data

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da.json)

## Summary

The UK Shared Business Services Limited is running a tender for "UK SBS PS17229 High-Quality Consumer Complaints Data" in the IT services sector, specifically under the category of consulting and software development. The procurement process is currently in the Award stage, with the contract value estimated at £50,000 and a minimum value of £20,000. The deadline for bid submissions was on 17 November 2017, and the contract period is set to run from 7 December 2017 to 6 December 2020. The services will be delivered to a delivery address located in London, United Kingdom.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) looking to expand their offerings in data management and analytics. Companies specialising in providing high-quality data, digital infrastructure, and IT consultancy are well-suited to compete for this contract, which demands expertise in consumer complaints data management for consumer protection organisations. Engaging in such a tender can help businesses enhance their visibility in the market and contribute positively to public service delivery.

## Notice

The final date and time for the submission of bids is 17/11/2017 at 14:00 The requirement is for high quality consumer complaints data (as defined in the 'Requirements' section below) for use by consumer protection organisations. The development of the digital infrastructure required to deliver this data is an essential prerequisite, but is ultimately ancillary to the supply of high quality data. To ensure compatibility with the internal systems of the data owners, the contractor must deliver both the high quality data and all necessary data infrastructure. Note : Please disregard any content in this notice that requests your organisation "to apply directly to the buyer" as this unfortunately a system generated error, that is outside of the Contracting Authorities control . All tender information MUST be submitted through the CCS eSourcing Portal. Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the RFx attachments tab within the Emptoris System. This contract will be awarded based on the evaluation criteria set out in the ITQ document. How to Apply As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS will be using the CCS eSourcing Suite for this procurement. To register on the CCS eSourcing portal please follow the details contained within the Additional Information section of this notice. If you are already registered on the CCS eSourcing portal and wish to register your interest in this opportunity please email; expressionofinterest@crowncommercial.gov.uk Your email must clearly state: * the name and reference for the procurement you wish to register for; * the name of the registered Bidder; * the name and contact details for the registered individual sending the email. Additional information: DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Contracts Regulations 2015, for procurement values that exceed Regulation 5 (Threshold amounts) Responses must be received by the date in the bid documents. Responses received outside or concurrently using the eSourcing process will not be accepted or considered further for this opportunity. How to Register on the CCS eSourcing Suite Full details of this opportunity can be found on the e-sourcing portal please follow instructions below. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk. Your email must clearly state: * name and reference for the procurement you wish to register for; * name of the registered Bidder; * name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/adc4dbe5-efc3-4176-bc8f-2484174691ef |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Below Threshold |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2018 |
| Submission deadline | 17 Nov 2017 |
| Future notice date | Not specified |
| Award date | 27 Nov 2017 |
| Contract period | 7 Dec 2017 - 6 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £92,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESOLVING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Mar 2018 at 07:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/adc4dbe5-efc3-4176-bc8f-2484174691ef
- 3 Nov 2017 at 16:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/97c05e66-74d3-4baa-b7cf-601653e40705
- 3 Nov 2017 at 14:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/97c05e66-74d3-4baa-b7cf-601653e40705

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/adc4dbe5-efc3-4176-bc8f-2484174691ef
  23rd March 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/97c05e66-74d3-4baa-b7cf-601653e40705
  3rd November 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/386086df-49e3-4f60-84c9-c2bd0c5fa921
  PS17229 - Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae37f0ef-059e-4013-b3d9-7a56b64be00e
  PS17229 ITQ Questions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/45a70748-f19b-4cad-84ca-99f4704aa495
  PS17229 ITQ Invitation to Quote
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bd1cb569-7e9d-4569-a179-f0d577462325
  PS17229 AW5.2 Pricing Schedule

## Notice URLs

- http://www.uksbs.co.uk
- https://gpsesourcing.cabinetoffice.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8a9b84ef-511c-4ec9-84b9-ec2891cb11da.json.