---
title: "IT Service Desk software"
ocid: "ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "GATESHEAD HEALTH N H S FOUNDATION TRUST"
published: "2022-04-28"
---

# IT Service Desk software

Buyer: GATESHEAD HEALTH N H S FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567.json)

## Summary

The Gateshead Health NHS Foundation Trust is conducting a preliminary market engagement exercise for the procurement of IT Service Desk software. This exercise is currently in the planning stage, with an engagement end date set for 20th May 2022. The project, classified under the CPV code 48000000 (Software package and information systems), is aimed at identifying available solutions in the market. Interested providers are encouraged to submit their information via the NHS Sourcing Portal, where further project details can also be accessed.

This tender presents a substantial opportunity for businesses specialising in IT software solutions, particularly those that offer IT Service Desk systems. It is well-suited for small and medium-sized enterprises (SMEs) looking to expand their market presence within the healthcare sector. Companies that can present innovative solutions and establish strong communication channels during the engagement process are likely to stand out to the Trust's decision-makers.

## Notice

Gateshead Health NHS Foundation Trust is looking to carry out a preliminary market engagement exercise to establish solutions that are currently available in the marketplace for the provision of IT Service Desk Software (Further detail can be found in RFI Document) Information may be accessed at www.nhssourcing.co.uk Project_22702 - Request For information (RFI) - IT Service Desk Software - PQQ: pqq_29631 All communication shall be submitted and published via the online messaging facility provided on the NHS Sourcing Portal. The onus is on potential providers to review regularly all the information published on the Portal in relation to this project. Please note, this exercise is intended as an awareness, communication and information-gathering exercise offering an opportunity for potential suppliers to provide information/present solutions to the Trust. The Trust invites providers to complete their RFI in the allocated timeframe and return to the Trust via NHS Sourcing for information. Further to the above; as part of the pre-market discovery exercise, Gateshead Health NHS Foundation Trust may wish to invite providers to present their Solutions to key stakeholders of the Trust. Gateshead Health NHS Foundation Trust provides no commitment to award a contract or commence any tender process as a result of this market engagement exercise. At this stage Gateshead Health NHS Foundation Trust are developing their strategy for procuring

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0cfe278-4d00-41c2-a520-851caa577efc |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | 20 May 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD HEALTH N H S FOUNDATION TRUST |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE9 6SX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | High Fell |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Apr 2022 at 12:57 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/a0cfe278-4d00-41c2-a520-851caa577efc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0cfe278-4d00-41c2-a520-851caa577efc
  28th April 2022 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8a9ebfaa-af9e-498e-91c2-140cd726e567.json.