---
title: "DLUHC Freshservice Pro Ticketing Software and Freshservice Enterprise"
ocid: "ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES"
published: "2022-10-12"
---

# DLUHC Freshservice Pro Ticketing Software and Freshservice Enterprise

Buyer: DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES  
Current stage: Award  
OCID: ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3.json)

## Summary

The Department for Levelling Up, Housing and Communities has recently awarded a contract for the procurement of DLUHC Freshservice Pro Ticketing Software and Freshservice Enterprise. The contract, valued at £121,650 in GBP, falls under the goods category with a selective procurement method. The award was granted to Freshworks Inc., a large-scale supplier based in the United States. The contract period runs from September 8, 2022, to September 7, 2023, providing transparency in procurement processes.

This contract award by the Department for Levelling Up, Housing and Communities offers opportunities for software vendors specialising in software packages and information systems to engage in government procurement. Businesses with expertise in delivering IT solutions related to ticketing software and enterprise services can leverage this contract to expand their market presence. The contract, initiated through a tendering process, involves call-off from a framework agreement, aimed at fostering competition and efficiency in the procurement of software solutions for public sector needs.

## Notice

The contract has already been awarded and is being published for transparency purposes. Licenses for Freshservice Pro and Freshservice Enterprise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12738760-9ada-444a-b0c5-89f8649e0730 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2022 |
| Submission deadline | 6 Sep 2022 |
| Future notice date | Not specified |
| Award date | 22 Sep 2022 |
| Contract period | 7 Sep 2022 - 7 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £121,650 |
| Lots value | Not specified |
| Awards value | £121,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Oct 2022 at 10:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/12738760-9ada-444a-b0c5-89f8649e0730

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/12738760-9ada-444a-b0c5-89f8649e0730
  12th October 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ddadd6e-889a-47f8-b56e-2a4760ad9b6e
  Redacted version of signed contract

## Notice URLs

- http://gov.uk/DLUHC

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3.json.