---
title: "Provision of IT Service Management Solution for the Information Commissioners Office"
ocid: "ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INFORMATION COMMISSIONER'S OFFICE"
published: "2021-06-07"
---

# Provision of IT Service Management Solution for the Information Commissioners Office

Buyer: INFORMATION COMMISSIONER'S OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322.json)

## Summary

The INFORMATION COMMISSIONER'S OFFICE is facilitating a procurement process for an IT Service Management Solution, specifically the provision of HaloITSM, an ITIL aligned service desk solution. The procurement method employed is selective, with the tender having a value of £95,000. The tender period concluded on 10th May 2021, while the contract commenced on 11th May 2021 and will run until 10th May 2023. This procurement is classified under the software package and information systems industry category and is located in the United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) in the software and IT services sector. Businesses proficient in IT service management, particularly those offering ITIL-aligned solutions, would be well-positioned to compete for similar contracts in the future. The completion of this contract may lead to additional business growth opportunities, especially for those interested in public sector engagements with the INFORMATION COMMISSIONER'S OFFICE and related organisations.

## Notice

Provision of HaloITSM, a fully ITIL aligned service desk solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c8bc3fe-9d4a-46dd-a613-9af0249cc2d2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2021 |
| Submission deadline | 9 May 2021 |
| Future notice date | Not specified |
| Award date | 9 May 2021 |
| Contract period | 10 May 2021 - 10 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,000 |
| Lots value | Not specified |
| Awards value | £95,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INFORMATION COMMISSIONER'S OFFICE |
| Locality | WILMSLOW |
| Post town | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jun 2021 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c8bc3fe-9d4a-46dd-a613-9af0249cc2d2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c8bc3fe-9d4a-46dd-a613-9af0249cc2d2
  7th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b0b7df2-f1e8-4a84-8649-80960c6f4322.json.