--- title: "Behavioural, Insight & Research Customer Lab Specialist Support" ocid: "ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "H M REVENUE & CUSTOMS" published: "2017-12-08" --- # Behavioural, Insight & Research Customer Lab Specialist Support Buyer: H M REVENUE & CUSTOMS Current stage: Tender OCID: ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a.json) ## Summary The H M Revenue & Customs (HMRC) is seeking specialist support for its Behavioural, Insight & Research Customer Lab through an open tender process. This procurement, classified under research services, aims to enhance the capability of its Customer Labs located in Shipley and the forthcoming London facility. The tender was published on 8th December 2017, with submissions due by 11th December 2017. The contract value is between £15,000 and £30,000 with an execution period from 8th January to 16th April 2018. This tender presents a significant opportunity for businesses specialising in qualitative research, training, and capability development. Companies with expertise in delivering innovative research methodologies, as well as those equipped to provide bespoke training and support to research teams, would be particularly well-placed to compete. The open procurement method encourages participation from small and medium-sized enterprises (SMEs) able to showcase their qualifications and innovative approaches in primary fieldwork delivery. ## Notice HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research. HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Some staff have experience in fieldwork delivery gathered largely from prior experience working in research agencies, but for most this is fairly outdated. We are therefore in need of some specialist support from a highly experienced qualitative researcher to build our capability in primary fieldwork delivery. The aim of this assignment is to build the capability to researchers within the Client's new Customer Lab function. We require support that is innovative and future-focused, with a strong emphasis on building on the existing research methods, in addition to building capability at different levels across the organisation. Once the contract is awarded, the Contractor must achieve the following objectives: a. Build a sound understanding of the Client's current levels of capability to deliver in-house primary qualitative research. b. Develop a capability building approach that addresses the identified gaps, building capability and confidence in a proportionate, fit-for-purpose way that is cleared with the Head of Customer Research. c. Deliver formal training that builds capability, ensuring that appropriate tools and techniques are developed to help maintain capability over time. d. Provide 1-2-1 coaching and support for a short period to help individual team members proactively consider how they will apply their learning. The overall value of the framework is PS15-30k, and the intention is to run the Framework for 15 weeks with an option to extend further. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/87ba0fc8-331c-4d1e-b9b3-4ef4e429929f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Dec 2017 | | Submission deadline | 3 Jan 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Jan 2017 - 16 Apr 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £30,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | TLI London | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 8 Dec 2017 at 12:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/87ba0fc8-331c-4d1e-b9b3-4ef4e429929f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/87ba0fc8-331c-4d1e-b9b3-4ef4e429929f 8th December 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/dfb2b6b6-d013-4489-b577-2541b741b81f Ariba Registration Instructions HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 11.12.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a.json.