--- title: "9704 - Redesign of Norwich City Council's customer contact centre" ocid: "ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6.json" source: "Contracts Finder" current_stage: "Award" buyer: "NORWICH CITY COUNCIL" published: "2018-05-15" --- # 9704 - Redesign of Norwich City Council's customer contact centre Buyer: NORWICH CITY COUNCIL Current stage: Award OCID: ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6.json) ## Summary The procurement process involves Norwich City Council, which is seeking to redesign its customer contact centre located at City Hall, Norwich, NR2 1NH. The project, titled "9704 - Redesign of Norwich City Council's customer contact centre," falls under the construction category and is being conducted through an open procurement method. The active tender stage concluded on 18th April 2018, with a total contract value of £215,766 confirmed in the award notification dated 8th May 2018. The contract period is set to commence on 28th May 2018 and will continue until 17th August 2018. This tender presents significant opportunities for construction and project management companies, especially those with experience in public sector contracts and customer service environments. Businesses that specialise in interior renovations, office layouts, and the installation of IT infrastructure would be particularly well-suited to compete for this project. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the council aims to engage with diverse local suppliers in delivering this vital public service improvement. ## Notice Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing customer contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The customer contact centre layout will be remodelled and all furniture will be replaced (not part of this contract) to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets. The project on offer includes:- * the removal of the existing hard counters * the demolition of a meeting room and designated walls. * the creation of a new office * the alteration and adaptation of existing services such as fixed data cabling, e/l lighting and power, CCTV, intruder alarm, fire detection and door access systems. * the re-decoration and re-carpeting of the enlarged space as per the council's specification. * the installation of the fixed data cabling to provide a wireless IT system which will also be installed as part of this project. Full details of the above are provided in the additional documents uploaded to the portal as part of the tender pack. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ae5a1af-5c05-4cd5-b95c-20992919250c | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Works | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 15 May 2018 | | Submission deadline | 18 Apr 2018 | | Future notice date | Not specified | | Award date | 7 May 2018 | | Contract period | 27 May 2018 - 17 Aug 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £215,766 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORWICH CITY COUNCIL | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR2 1NH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Mancroft | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NORSE COMMERCIAL SERVICES | ## CPV Codes ### Divisions - 45 - Construction work ### Codes - 45000000 - Construction work ## Release History - 15 May 2018 at 08:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ae5a1af-5c05-4cd5-b95c-20992919250c - 21 Mar 2018 at 16:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fc3a6c96-5d6a-4094-813c-7e5dcd7d1289 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6ae5a1af-5c05-4cd5-b95c-20992919250c 15th May 2018 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/fc3a6c96-5d6a-4094-813c-7e5dcd7d1289 21st March 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/norwich/aspx/Home Please download tender documents and upload completed tenders using the link: ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6.json.