---
title: "Provision of Microsoft Unified Support - PS6566"
ocid: "ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - Driver & Vehicle Licensing Agency"
published: "2026-08-11"
---

# Provision of Microsoft Unified Support - PS6566

Buyer: DVLA - Driver & Vehicle Licensing Agency  
Current stage: Award  
OCID: ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f)  
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## Summary

DVLA, the Driver & Vehicle Licensing Agency, procured Microsoft Unified Support for its technology estate. The requirement covers software-related support services for Microsoft products, delivered for DVLA from its base on Longview Road in Swansea, Wales. The procurement is a services contract intended to provide the buyer with ongoing access to Microsoft’s support capability rather than a general IT support service. The named supplier is Microsoft Limited, so the requirement is particularly relevant to organisations with direct Microsoft product expertise, authorised support capability or a role in delivering Microsoft services at enterprise scale. It is not a works or goods requirement, and the stated suitability assessment did not identify it as suitable for small or medium-sized enterprises or voluntary, community and social enterprises.

The procurement has been completed and awarded. DVLA used a selective call-off from a framework agreement, specifically the Government Commercial Agency Framework. The award was made to Microsoft Limited on 5 August 2026 for £965,910 including the stated currency of GBP. The contract period runs from 1 October 2026 to 30 September 2029. The tender submission deadline was 25 June 2026 at 23:59, and the tender is recorded as complete. The award covers the full Microsoft Unified Support requirement rather than separately identified lots. The published information describes the procurement as an award of contract completed through the framework, with the selection made through that framework call-off route.

For suppliers that did not win this award, the procurement demonstrates established demand from DVLA for dedicated Microsoft support over a multi-year service period. A credible competitor for a future requirement would need substantial Microsoft product knowledge, the ability to provide responsive technical support and the operational capacity to serve a public-sector organisation continuously. Experience of supporting enterprise Microsoft environments, managing incidents and escalations, and working within structured framework call-off procedures would strengthen a supplier’s position. The requirement also indicates that the buyer is looking for a provider with significant scale and a direct or demonstrable relationship with Microsoft services, rather than a small generalist IT support firm. Relevant suppliers should therefore assess their Microsoft capability, service coverage and framework access.

## Notice

Award of Contract has been completed via Government Commercial Agency Framework. Award notice published for transparency. Contract is for the provision of Microsoft Unified Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14d0de24-a1c1-4891-ac42-5b3ecea8f629 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2026 |
| Submission deadline | 25 Jun 2026 |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 1 Oct 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £965,910 |
| Lots value | Not specified |
| Awards value | £965,910 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - Driver & Vehicle Licensing Agency |
| Locality | SWANSEA |
| Postcode area | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Microsoft Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 11 Aug 2026 at 15:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/14d0de24-a1c1-4891-ac42-5b3ecea8f629

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/14d0de24-a1c1-4891-ac42-5b3ecea8f629
  11th August 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a762547-d0cc-4769-a3cf-1737db784058
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f62e12b-39de-4b28-a6c7-f1acc6cf17ed
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f.json.