---
title: "Online Consultation service"
ocid: "ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-06-10"
---

# Online Consultation service

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575

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## Summary

The NHS South, Central and West Commissioning Support Unit has successfully completed a procurement process for the provision of an Online Consultation tool, specifically designed to enhance Modernising General Practice for NHS Kent and Medway ICB. This procurement falls under the medical software category and was conducted through a selective call-off process using the CCS G-Cloud 14 Framework, Lot 2 for Cloud software. eConsult Limited has been awarded the contract, valued at approximately £568,499.50, to commence on 1st April 2025 and conclude on 31st March 2028, with potential for a 12-month extension. This process, aimed at servicing the South East region of the United Kingdom, provides a comprehensive digital solution to aid in meeting NHS England's strategic objectives.

This tender presents considerable opportunities for businesses, particularly SMEs focusing on medical software solutions and digital health technologies, to expand their footprint in the healthcare sector. The project aligns with broader efforts to modernise healthcare delivery through technology, offering avenues for innovative service providers to collaborate with public health institutions. The contract, underpinned by a framework agreement, underscores the importance of expertise in cloud-based services, indicating that businesses with capabilities in scalable and compliant digital solutions would be well-placed to engage in this and similar profiles of publicly funded projects.

## Notice

The NHS England National Commercial and Procurement Hub supported NHS Kent and Medway ICB to place a new contract for the Provision of an Online Consultation tool. NHS Kent and Medway ICB's requirement is for an Online Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Limited. The contract is awarded for an initial period of 24 months with the option to extend for a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/574361d1-f4db-4dc5-933b-f82422a3c977 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2025 |
| Submission deadline | 10 Mar 2025 |
| Future notice date | Not specified |
| Award date | 1 Apr 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £568,499 |
| Lots value | Not specified |
| Awards value | £568,499 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME15 6NB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | High Street |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECONSULT HEALTH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48180000 - Medical software package

## Release History

- 10 Jun 2025 at 13:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/574361d1-f4db-4dc5-933b-f82422a3c977

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/574361d1-f4db-4dc5-933b-f82422a3c977
  10th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575.json.