---
title: "SO17375 SERVICENOW SERVICE WATCH"
ocid: "ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2016-11-18"
---

# SO17375 SERVICENOW SERVICE WATCH

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process, initiated by the Crown Commercial Service, is for the contract titled "SO17375 SERVICENOW SERVICE WATCH," aimed at providing support and maintenance for ServiceNow software over a two-year period, starting from 1st April 2016 to 31st March 2018. This procurement falls under the software package and information systems industry category (CPV Code: 48000000) and is located in the United Kingdom. The open procurement method allows for wide participation, with the tender period closing on 17th March 2016. The contract value is set at £957,001.

This opportunity could foster growth for businesses specialised in IT services and software support, particularly those offering ServiceNow-related solutions. Small and medium-sized enterprises (SMEs) are encouraged to compete, as the tender is designed to accommodate their capabilities. Companies that provide software maintenance and customer support services would be well-positioned to bid, leveraging their expertise to meet the needs outlined by the Crown Commercial Service.

## Notice

THIS NOTICE IS BEING PUBLISHED FOR TRANSPARENCY PURPOSES ONLY. The Authority is seeking the provision of Support and Maintenance for ServiceNow for a period of two years from 1st April 2016 to 31st March 2018.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/746542d2-0241-45c5-94f5-eaf5848e303e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 17 Mar 2016 |
| Future notice date | Not specified |
| Award date | 24 Mar 2016 |
| Contract period | 31 Mar 2016 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £957,001 |
| Lots value | Not specified |
| Awards value | £957,001 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/746542d2-0241-45c5-94f5-eaf5848e303e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/746542d2-0241-45c5-94f5-eaf5848e303e
  12th April 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fefc610f-7f2d-4645-a42e-2cb33c5bbb62
  Terms & Conditions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e064852-a800-4fdc-9214-d7962fffe956
  Outcome Letter

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b7d1b44-adc9-11e6-9901-0019b9f3037b.json.