---
title: "Digital Services Evaluation"
ocid: "ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2022-05-24"
---

# Digital Services Evaluation

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2

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## Summary

The Ministry of Justice has recently completed a procurement process for the "Digital Services Evaluation" project, which falls under the social research services industry category. This contract was awarded to Frontier Economics Ltd for a total value of £76,000 and is set to commence from 25th April 2022, running until 24th April 2024. The procurement method used was selective, and the tender period concluded on 14th March 2022. The evaluation aims to assess the impact of digitised Civil, Family and Tribunal services, thereby enhancing user access to justice in London, United Kingdom.

This contract presents significant growth opportunities for businesses specialising in social research and digital evaluation, particularly those with experience working with public sector organisations. Companies that can provide in-depth analysis of digital services and their implications on user experience would be well-suited to compete in similar future tenders. Small and medium-sized enterprises (SMEs) are encouraged to engage, as the contracting authority actively seeks innovative solutions to improve service delivery within the justice sector.

## Notice

The requirement is for a highly qualified and experienced contractor (or contractors) to undertake a process and impact evaluation of the Civil, Family and Tribunal (CFT) services that have been digitised as part of reform. The evaluation aims to understand how new digital services across HMCTS are working, and where possible, to understand what impact digitisation has had on users of specified services and their ability to access justice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2553984a-0973-4079-a698-a23db470983f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2022 |
| Submission deadline | 14 Mar 2022 |
| Future notice date | Not specified |
| Award date | 27 Mar 2022 |
| Contract period | 24 Apr 2022 - 24 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,000 |
| Lots value | Not specified |
| Awards value | £76,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRONTIER ECONOMICS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79315000 - Social research services

## Release History

- 24 May 2022 at 10:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2553984a-0973-4079-a698-a23db470983f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2553984a-0973-4079-a698-a23db470983f
  24th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a260f01-eab6-4dae-bd96-9c129f52cb10
  n/a

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b7dffe0-0f2c-4038-99f2-21264b2cd8e2.json.