---
title: "Victim Satisfaction & Public User Surveys"
ocid: "ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE"
published: "2023-08-07"
---

# Victim Satisfaction & Public User Surveys

Buyer: POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE  
Current stage: Award  
OCID: ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5

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## Summary

The Police and Crime Commissioner for North Wales Police & North Wales Police has awarded the contract for "Victim Satisfaction & Public User Surveys" to Opinion Research Services. The procurement process was initiated as a tender for survey services classified under CPV codes 79311000, 79311210, and 79342311. The contract value is £128,000 GBP, with a tender period ending on June 16, 2023. The contract is expected to start on September 1, 2023, and run for a period of 5 years until September 1, 2028.

This tender presents business opportunities for companies specialised in survey services, especially those with experience in conducting bilingual surveys in Welsh and English. As the contract involves customer satisfaction surveys, firms with expertise in telephone survey services can also find this opportunity relevant. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the contract is open to the public, providing a fair chance for suitable suppliers to engage with the Police and Crime Commissioner for North Wales Police & North Wales Police.

## Notice

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd a'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd a holiaduron dioddefwyr. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5a96e24-710b-421f-9156-f619ac3290cc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2023 |
| Submission deadline | 16 Jun 2023 |
| Future notice date | Not specified |
| Award date | 6 Aug 2023 |
| Contract period | 31 Aug 2023 - 1 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,000 |
| Lots value | Not specified |
| Awards value | £128,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE |
| Locality | COLWYN BAY, NORTH WALES |
| Post town | Llandudno |
| Postcode | LL29 8AW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Glyn |
| Westminster constituency | Clwyd North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311210 - Telephone survey services
- 79342311 - Customer satisfaction survey

## Release History

- 7 Aug 2023 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5a96e24-710b-421f-9156-f619ac3290cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5a96e24-710b-421f-9156-f619ac3290cc
  7th August 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68537&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183
  User / Company

## Notice URLs

- http://www.north-wales.police.uk
- https://uk.eu-supply.com/login.asp?B=BLUELIGHT

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5.json.