---
title: "1-938 Improving Operation's Approach to Quality Management"
ocid: "ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2019-09-05"
---

# 1-938 Improving Operation's Approach to Quality Management

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321

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## Summary

Highways England has initiated a contract titled "1-938 Improving Operation's Approach to Quality Management" aimed at enhancing its Operations Quality Management System. This procurement, classified under research and development services and related consultancy services (CPV 73000000), has a total value of £111,962 and is currently in the award stage, with the contract period starting from 5 September 2019 and concluding on 31 March 2020. The contract was awarded to Arup, following a selective procurement method with a call-off from a framework agreement. The tender period concluded on 14 August 2019, and the location for service delivery is in the North East region of the United Kingdom.

This contract provides an opportunity for businesses offering consultancy and developmental services, particularly those with expertise in quality management systems. Firms that specialise in operational efficiency, process optimisation, and systems development could find this contract to be a strategic fit for their capabilities, enabling them to expand their service offerings within the public sector. The collaboration with a major organisation like Highways England can also enhance a business's credibility and visibility in the market.

## Notice

Highways England is looking to set up a contract for provision of services to develop and enhance the Operations Quality Management System. This is the system of processes and procedures, guidance notes, templates and forms that describes how our Operations business delivers its services in a timely, repeatable, efficient manner. The Consultant's work will support our business in establishing a more permanent arrangement with Highways England staff assuming central responsibility for the system by April 2020.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc9aac84-d0e8-457e-8199-a12dfd615b76 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Sep 2019 |
| Submission deadline | 14 Aug 2019 |
| Future notice date | Not specified |
| Award date | 4 Sep 2019 |
| Contract period | 4 Sep 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,962 |
| Lots value | Not specified |
| Awards value | £111,962 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 5 Sep 2019 at 17:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc9aac84-d0e8-457e-8199-a12dfd615b76

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc9aac84-d0e8-457e-8199-a12dfd615b76
  5th September 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e943e0dd-a574-494c-b6ab-72fc3ed3eb7a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b8e57c8-09c2-4d74-8ee1-dd6102e58321.json.