---
title: "NPS Complaints Database"
ocid: "ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2023-03-15"
---

# NPS Complaints Database

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a.json)

## Summary

The Ministry of Justice has completed a selective procurement process for the NPS Complaints Database project. The contract, valued at £49,600 GBP, involves configuration of Linkspace for logging and tracking complaints, focusing on software-related services. The tender was awarded on 19th May 2020, with a tender period ending on 23rd April 2020 and a contract period from 30th April 2020 to 29th April 2022 in London.

This public procurement opportunity by the Ministry of Justice presents a chance for businesses, particularly SMEs, in the software-related services industry to compete for providing the NPS Complaints Database. The project requires expertise in software solutions and complaint management. Interested businesses can take advantage of this call-off from a framework agreement to enhance their portfolio and establish relationships with the Ministry of Justice.

## Notice

Configuration of Linkspace to provide NPS Complaints team with a way of logging and tracking complaints. An integral part of the new complaints process will be the collection of improved management information.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/299e6c2c-2968-4283-854b-d87f995b4b7e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2023 |
| Submission deadline | 23 Apr 2020 |
| Future notice date | Not specified |
| Award date | 18 May 2020 |
| Contract period | 29 Apr 2020 - 29 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,600 |
| Lots value | Not specified |
| Awards value | £24,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CTRL O |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 15 Mar 2023 at 16:24 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/299e6c2c-2968-4283-854b-d87f995b4b7e
- 3 Feb 2022 at 15:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/299e6c2c-2968-4283-854b-d87f995b4b7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/299e6c2c-2968-4283-854b-d87f995b4b7e
  15th March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b8e64d8-b412-4ca7-9a50-ab0a23ff828a.json.