---
title: "Provision of Market Research Services for Home Office Customer Services"
ocid: "ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2024-02-15"
---

# Provision of Market Research Services for Home Office Customer Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1

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## Summary

The Crown Commercial Service awarded a contract for the provision of Market Research Services for Home Office Customer Services. The procurement method used was an Open Procedure, with a contract value of £1,344,000. The contract period is from February 10, 2024, to February 9, 2026. The buying organization is the Crown Commercial Service located in Liverpool, England. The award date was February 10, 2024, and the tender deadline was November 23, 2023. The industry category is market research services.

This tender provides an opportunity for businesses offering qualitative and quantitative insight services to compete. Companies specializing in customer journey analysis and experience enhancement are well-suited for this contract. The Crown Commercial Service is the contracting authority, and the procurement process has reached the award stage. The contract period allows for long-term business planning and service delivery. Businesses with expertise in market research across various sectors can leverage this opportunity for growth and partnership with the Home Office.

## Notice

RM6126 Research and Insights The provision of both qualitative and quantitative insight into customer journeys to gain an in-depth understanding, enable continual tracking, and improvement of the customers experience, at touchpoints along their journey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/858aa0be-119e-4d7f-88ce-a5e3a5621c15 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Open Procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2024 |
| Submission deadline | 23 Nov 2023 |
| Future notice date | Not specified |
| Award date | 10 Feb 2024 |
| Contract period | 10 Feb 2024 - 9 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,344,000 |
| Lots value | Not specified |
| Awards value | £1,344,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | C M MONITOR (BRITAIN THINKS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 15 Feb 2024 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/858aa0be-119e-4d7f-88ce-a5e3a5621c15

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/858aa0be-119e-4d7f-88ce-a5e3a5621c15
  15th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dace0fb7-9491-4895-aa65-f5bd78ef06a4

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1.json.