---
title: "End User Service Support"
ocid: "ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INDEPENDENT INQUIRY INTO CHILD SEXUAL ABUSE"
published: "2021-09-22"
---

# End User Service Support

Buyer: INDEPENDENT INQUIRY INTO CHILD SEXUAL ABUSE  
Current stage: Award  
OCID: ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe.json)

## Summary

The Independent Inquiry into Child Sexual Abuse (IICSA) has successfully completed its procurement process for End User Service Support, classified under the Information Systems and Servers category. The procurement was conducted through a selective method as a call-off from a framework agreement, with a total contract value of £719,924.52. The contract period ran from 18th May 2020 to 17th May 2021, with the tender period concluding on 17th May 2020. The contract was awarded to NETPREMACY LIMITED, based in Leeds, England, and the notice was published on 22nd September 2021.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with competencies in Google Services and cloud infrastructure. Small and medium-sized enterprises (SMEs) with experience in service support, maintenance, and optimisation of technology platforms would be particularly well-suited to engage in similar future contracts. This could foster growth in their client portfolios as they seek to support high-profile organisations like the IICSA.

## Notice

The IICSA made use of Google Services for the provision of its productivity applications, instant messaging, video conferencing, secure storage (G-Suite) and Infrastructure As A Service (Google Cloud Platform) and requires a Google Premier Partner to support, maintain and optimize its Google Services in use.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6852293-b0ed-4bd2-86e1-687f9b256f37 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2021 |
| Submission deadline | 17 May 2020 |
| Future notice date | Not specified |
| Award date | 16 May 2020 |
| Contract period | 17 May 2020 - 17 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £719,924 |
| Lots value | Not specified |
| Awards value | £719,924 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INDEPENDENT INQUIRY INTO CHILD SEXUAL ABUSE |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETPREMACY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48800000 - Information systems and servers

## Release History

- 22 Sep 2021 at 14:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6852293-b0ed-4bd2-86e1-687f9b256f37

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6852293-b0ed-4bd2-86e1-687f9b256f37
  22nd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8b9db121-0d40-4ceb-95f8-7a8816fc46fe.json.