---
title: "MHCLG (formerly DLUHC) Freshservice Enterprise for HR - VARIATION"
ocid: "ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT"
published: "2025-04-08"
---

# MHCLG (formerly DLUHC) Freshservice Enterprise for HR - VARIATION

Buyer: MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT  
Current stage: Award  
OCID: ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b

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## Summary

The Ministry of Housing, Communities and Local Government (MHCLG), located at Fry Building, 2 Marsham Street, London, has completed the procurement process for additional FreshService Enterprise licences for HR under the contract title "MHCLG Freshservice Enterprise for HR - VARIATION." This procurement falls under the industry category of software package and information systems and pertains to the procurement of goods. The contract value is £1,432.32 GBP and it follows a selective procurement method via a call-off from a framework agreement. The tender period concluded on 28 February 2025, with the contract running from 13 March 2025 to 31 August 2025. Details of the contract award were published on 8 April 2025, with Freshworks Incorporated, a large-scale supplier based in the USA, being the awarded contractor.

This tender offers significant opportunities for small and medium-sized enterprises (SMEs) involved in software and information systems to engage with public sector contracts and enhance their market reach. The selective procurement method employed indicates a streamlined process for businesses already within the framework agreement, making it accessible for qualified suppliers. Freshworks Incorporated's engagement illustrates the potential for overseas companies to secure contracts, promoting competitive participation. Businesses specialising in HR software solutions and scalable enterprise systems would find this tender particularly well-suited to their strengths and capabilities, fostering growth and establishing a foothold within the governmental procurement ecosystem.

## Notice

Additional FreshService Enterprise licences for MHCLG HR. This variation has already been completed and is being published for transparency purposes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9dd137f1-95ef-45ee-8aec-ac4f68f1d7f3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2025 |
| Submission deadline | 28 Feb 2025 |
| Future notice date | Not specified |
| Award date | 20 Aug 2024 |
| Contract period | 13 Mar 2025 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,432 |
| Lots value | Not specified |
| Awards value | £108,592 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT |
| Additional buyers | DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 Apr 2025 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9dd137f1-95ef-45ee-8aec-ac4f68f1d7f3
- 9 Sep 2024 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4fb6ea2a-e7b2-479c-8e5a-1ec53a6754d2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9dd137f1-95ef-45ee-8aec-ac4f68f1d7f3
  8th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4fb6ea2a-e7b2-479c-8e5a-1ec53a6754d2
  9th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/65c8dfbd-e0fb-458b-992f-290367808bc5
  Redacted version of signed contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d728a899-51c5-4596-8b7f-90790ccec19a
  Redacted version of signed contract variation

## Notice URLs

- http://www.gov.uk/MHCLG

## Provenance

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