---
title: "Call Handling Service (Telecare)"
ocid: "ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF BROMLEY"
published: "2019-05-09"
---

# Call Handling Service (Telecare)

Buyer: LONDON BOROUGH OF BROMLEY  
Current stage: Tender  
OCID: ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e.json)

## Summary

The London Borough of Bromley is currently conducting a tender for a Call Handling Service (Telecare), providing a 24/7 support service that connects users with the council or nominated contacts. This procurement falls under the services category, specifically classified as telephone-answering services and call centre operations. The tender was published on 9th May 2019, with a submission deadline set for 11th June 2019. The total estimated contract value is £200,000, and the contract period is from 1st November 2019 to 31st October 2024. This is an open procurement procedure with active status.

This contract presents excellent opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in telecommunication services. Companies with expertise in managing call handling and providing robust customer service solutions would be well-positioned to compete for this tender. By securing this contract, businesses can enhance their service offerings, expand their customer base, and establish a long-term relationship with a local government authority.

## Notice

The Council is tendering for a Service to be available 24 hours a day, 7 days a week, throughout the year and shall consist of: * A computerised telephone answering service which can simultaneously respond to all calls from alarms dispersed in the community and facilitates clear voice contact between the Contractor's staff and Service Users and which shall operate instantaneously when required and be available at all times. * On receiving a call, the operator shall contact the Council or an alternative nominated phone number which may be friends, family or neighbour of the Service User.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf1b5bb8-5802-4f23-ae36-54427aaae4f1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2019 |
| Submission deadline | 11 Jun 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2019 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BROMLEY |
| Locality | BROMLEY |
| Post town | Bromley |
| Postcode | BR1 3UH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI61 Bromley |
| Local authority | Bromley |
| Electoral ward | Bromley Town |
| Westminster constituency | Bromley and Biggin Hill |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 9 May 2019 at 09:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cf1b5bb8-5802-4f23-ae36-54427aaae4f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf1b5bb8-5802-4f23-ae36-54427aaae4f1
  9th May 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.bromley.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e.json.