---
title: "Telephony and Contact Centre Solution"
ocid: "ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2022-04-20"
---

# Telephony and Contact Centre Solution

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07.json)

## Summary

The Nottingham City Council recently completed a procurement process for a "Telephony and Contact Centre Solution", specifically focused on IP Telephony Services, classified under installation services of line telephony equipment (CPV Code: 51340000). The procurement was initiated through a selective method, using a call-off from a framework agreement, with a total contract value of £121,000. The contract period commenced on 9th April 2021 and is set to conclude on 8th April 2026. The previous tender period ended on 8th April 2021, and the services are to be delivered to locations within the East Midlands region, England.

This tender represents a significant opportunity for businesses involved in telecommunications and contact centre solutions. Companies capable of providing advanced telephony services, including installation and support, may find this a lucrative prospect to enhance their market presence. As the contract has been awarded to VIRGIN MEDIA BUSINESS LIMITED, it indicates a competitive landscape where firms offering innovative communication solutions and reliable service delivery can thrive and potentially integrate with large-scale municipal operations.

## Notice

IP Telephony Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d585b7e9-9298-4098-b8c5-361b7548c8f1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2022 |
| Submission deadline | 8 Apr 2021 |
| Future notice date | Not specified |
| Award date | 7 Apr 2021 |
| Contract period | 8 Apr 2021 - 8 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £121,000 |
| Lots value | Not specified |
| Awards value | £121,773 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 20 Apr 2022 at 20:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d585b7e9-9298-4098-b8c5-361b7548c8f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d585b7e9-9298-4098-b8c5-361b7548c8f1
  20th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8bc39f5d-fe29-402f-9d9b-d612cc263e07.json.