---
title: "WSCC - JS - Customer query management tool"
ocid: "ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2022-07-25"
---

# WSCC - JS - Customer query management tool

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c.json)

## Summary

The West Sussex County Council has recently concluded a procurement process for a Customer query management tool, valued at £65,000, to be delivered over a two-year period with the option for a one-year extension. This project falls under the software package and information systems industry category and was advertised through a selective procurement method, specifically as a call-off from the G-Cloud 12 framework agreement. The contract commenced on 1st June 2022 and will run until 31st May 2024. The tender's submission period ended on 16th May 2022.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software and service solutions, particularly those capable of managing customer queries and related administrative tasks. With the awarded contract secured by DIGITAL INTERACTIVE LIMITED, businesses in the technology sector can explore similar contracts that focus on customer service tools and software, aligning their offerings with public sector requirements to foster growth and expand their market presence.

## Notice

Customer query management tool covering Freedom of Information requests, Subject Access Requests, complaints Call-off from G-cloud 12 Term 2yr + 1yr

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11d6f151-fac6-44bc-84f7-faa290802844 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2022 |
| Submission deadline | 16 May 2022 |
| Future notice date | Not specified |
| Award date | 19 May 2022 |
| Contract period | 31 May 2022 - 31 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | CHICHESTER |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jul 2022 at 18:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11d6f151-fac6-44bc-84f7-faa290802844

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11d6f151-fac6-44bc-84f7-faa290802844
  25th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c.json.