---
title: "Understanding Customer Behaviours During Participation of the Trial of Help to Save"
ocid: "ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-06-11"
---

# Understanding Customer Behaviours During Participation of the Trial of Help to Save

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756.json)

## Summary

The public procurement process was conducted by H M Revenue & Customs for the tender titled "Understanding Customer Behaviours During Participation of the Trial of Help to Save." This research project falls within the industry category of research and development services, specifically aiming to explore customer experiences and behaviours related to the Help to Save initiative. The tender was initiated using a selective procurement method and involved a competitive procedure with negotiation. The tender period ended on 20th April 2018, with the contract period commencing from 23rd May 2018 and concluding on 30th September 2018. The total value of the contract is approximately £43,200.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in market research and consultancy services, particularly those with expertise in qualitative research. Businesses aiming to expand their portfolio in the public sector could benefit from this contract, as it requires understanding customer perspectives, which is critical for service improvement. Additionally, firms with capabilities in conducting surveys, interviews, and focus groups, as well as those familiar with government contracts, would be well-placed to compete for similar future opportunities.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will explore customer experiences and behaviours during participation of the trial of Help to Save. It will seek to understand customers' perceptions of and experiences of participation, and any barriers to saving through the scheme, exploring how these could be mitigated. The findings will be used to improve the Help to Save service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc94cc4b-1b1a-4890-9410-df606970f664 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2018 |
| Submission deadline | 20 Apr 2018 |
| Future notice date | Not specified |
| Award date | 19 Apr 2018 |
| Contract period | 22 May 2018 - 30 Sep 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,200 |
| Lots value | Not specified |
| Awards value | £43,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | CANARY WHARF LONDON |
| Post town | East London |
| Postcode | E14 5AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | KANTAR; KANTAR PUBLIC |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 11 Jun 2018 at 11:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc94cc4b-1b1a-4890-9410-df606970f664
- 11 Jun 2018 at 10:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc94cc4b-1b1a-4890-9410-df606970f664

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc94cc4b-1b1a-4890-9410-df606970f664
  11th June 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756.json.