---
title: "Freshservice Renewals"
ocid: "ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UHSFT"
published: "2025-07-07"
---

# Freshservice Renewals

Buyer: UHSFT  
Current stage: Award  
OCID: ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6.json)

## Summary

UHSFT, situated in Worthing, United Kingdom, has completed a procurement process for the renewal of the Freshservice software under the G-Cloud 14 framework. The initiative, titled "Freshservice Renewals," is within the software package and information systems industry category and involved a selective procurement method through a call-off from a framework agreement. The procurement reached its award stage, with the contract awarded to Freshworks Inc. The process involved a tender value of £124,380 with a contract period spanning from 31 March 2025 to 31 March 2026. Key dates noted in the process include the award date on 19 February 2025.

This procurement presents opportunities for businesses specialising in IT services and cloud software solutions, particularly those with experience in public sector contracts. While the contract was awarded to Freshworks Inc., understanding the criteria and framework used can aid similar businesses in positioning themselves for future tenders. Companies intending to grow through public sector engagements may find participating in selective tendering processes under established frameworks like G-Cloud beneficial, especially when focusing on software and IT service solutions. These projects are generally well-suited to larger organisations rather than SMEs or VCSEs, given their requirement for scalability and resource availability.

## Notice

The procurement of services under this contract includes the renewal of the Fresh service software utilised for IT operations and services for a period of 12 months under the G-Cloud 14 framework (RM1557.14), Lot 2 - Cloud Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4a131d8e-2672-4ea4-8914-534acfb0f238 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2025 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | Not specified |
| Award date | 19 Feb 2025 |
| Contract period | 30 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £124,380 |
| Lots value | Not specified |
| Awards value | £103,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UHSFT |
| Locality | WORTHING |
| Post town | Brighton |
| Postcode | BN11 2DH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Central |
| Westminster constituency | Worthing West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jul 2025 at 13:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4a131d8e-2672-4ea4-8914-534acfb0f238

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4a131d8e-2672-4ea4-8914-534acfb0f238
  7th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c110bb4-967b-4ad3-88ab-1d7a9778c3e6.json.