---
title: "Freshservice Subscription"
ocid: "ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IPSWICH BOROUGH COUNCIL"
published: "2025-12-12"
---

# Freshservice Subscription

Buyer: IPSWICH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8.json)

## Summary

The procurement process involves Ipswich Borough Council as the buying organisation, with the awarded contract titled "Freshservice Subscription," which focuses on providing a service desk platform for users in the Information Systems and Servers industry category. This procurement is located in the East of England, UK, and has progressed to the award stage. The key contractual period spans from 11th August 2025 to 11th August 2028, with the award issued to Freshworks Inc on the 3rd August 2025. The procurement method employed was selective, specifically a call-off from a framework agreement, with an initial tender period ending on 1st May 2025.

This tender presents growth opportunities for businesses specialising in IT services, particularly those capable of supporting service desk platforms. Given the contract's substantial monetary value of £36,020, large enterprises, such as Freshworks Inc which won the bid, might have the infrastructure and resources necessary to compete effectively. While SMEs and VCSEs may not find optimal conditions for participation due to the procurement criteria, companies with capabilities in scalable IT solutions and established presence in the UK services market can leverage this kind of framework contract to expand their market reach and reinforce their industry presence.

## Notice

Service Desk platform for users to raise and monitor request forms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc3fde82-573c-4b8a-a7e5-5e12a8d936fb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2025 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 2 Aug 2025 |
| Contract period | 10 Aug 2025 - 11 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,020 |
| Lots value | Not specified |
| Awards value | £36,020 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IPSWICH BOROUGH COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48800000 - Information systems and servers

## Release History

- 12 Dec 2025 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc3fde82-573c-4b8a-a7e5-5e12a8d936fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc3fde82-573c-4b8a-a7e5-5e12a8d936fb
  12th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8.json.