---
title: "Personal Independence Payments"
ocid: "ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2017-01-10"
---

# Personal Independence Payments

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1.json)

## Summary

The DEPARTMENT FOR WORK AND PENSIONS has recently completed a procurement process for the 'Personal Independence Payments' project, aimed at delivering a new claims telephony service for customers seeking to apply for Personal Independence Payment (PIP). The procurement was classified under the 'Call centre' services category and involved a direct award method, with a total value of £8,209,519. The contract commenced on 1st April 2016 and was finalised on 28th February 2017, following the end of the tender period on 26th February 2016. The services were primarily required to support a surge in demand as part of the managed reassessment of existing Disability Living Allowance cases in the North West region of the United Kingdom.

This procurement presents an opportunity for businesses within the call centre and telephony services sector, particularly those that can demonstrate experience in delivering similar services within the public sector. While the contract has already been awarded to Serco Ltd, other companies with expertise in customer service and support roles may find future tenders aligned with this initiative. Engaging with the DWP and understanding emerging needs related to PIP and Disability Living Allowance reassessments could enable businesses to leverage growth opportunities in related areas.

## Notice

To work in partnership with DWP to deliver a new claims telephony service for customers wishing to make a new claim to Personal Independence Payment and customers currently paid Disability Living Allowance to make a new claim for Personal Independence Payment as part of programme for PIP reassessment. This is required to support growth in PIP demand as a result of the accelerated expansion of the managed reassessment of existing Disability Living Allowance cases programme of work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81ac769a-e07f-4d63-a658-2eb0809ff13a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2017 |
| Submission deadline | 26 Feb 2016 |
| Future notice date | Not specified |
| Award date | 27 Mar 2016 |
| Contract period | 31 Mar 2016 - 28 Feb 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,209,519 |
| Lots value | Not specified |
| Awards value | £8,209,519 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 10 Jan 2017 at 16:29 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81ac769a-e07f-4d63-a658-2eb0809ff13a
- 10 Jan 2017 at 15:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81ac769a-e07f-4d63-a658-2eb0809ff13a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81ac769a-e07f-4d63-a658-2eb0809ff13a
  10th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/18b0c4ea-5c59-4b95-9b72-61b329b661d2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c11e00f-a562-4742-93d9-943062743ae1.json.