---
title: "Lowcode and Tenant Hub Solution - call off from SBS10175 NHS Patient/Citizen Communication & Engagement"
ocid: "ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2024-10-24"
---

# Lowcode and Tenant Hub Solution - call off from SBS10175 NHS Patient/Citizen Communication & Engagement

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad

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## Summary

Newcastle City Council is managing the contracting process for a Lowcode and Tenant Hub Solution under the framework SBS10175 NHS Patient/Citizen Communication & Engagement. This project involves purchasing the Netcall Lowcode solution and a longer-term support and maintenance agreement. The procurement process has reached the award stage, with an active award dated 24 October 2024. The contract, valued at £1,049,155 GBP, will run from 27 October 2024 to 26 October 2029. The procurement falls under the industry category of "Office and computing machinery, equipment, and supplies except furniture and software packages" and is designated for the North East of the United Kingdom. The procurement method used was a selective call-off from a framework agreement.

This tender offers substantial business growth opportunities for firms specialising in low-code solutions and IT support services. Companies with experience in developing and maintaining applications can benefit significantly from the ongoing support and maintenance component of the contract. Although the contract is not geared towards SMEs or VCSEs, larger enterprises with robust capabilities in IT solutions and patient/citizen communication systems will find it well-suited to their expertise. Competing for this contract allows businesses to establish or strengthen their presence in public sector healthcare technology projects, especially in the North East region.

## Notice

Call off contract from NHS Solution Patient/Citizen Communication & Engagement Solutions. NCC have purchased Netcall Lowcode solution to write and develop applications in house. A longer term support and maintenance agreement is required. This call off also provides the Netcall Tenant Hub solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c3fb7668-6f10-4181-84a3-bf262fb7f67a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2024 |
| Submission deadline | 24 Oct 2024 |
| Future notice date | Not specified |
| Award date | 23 Oct 2024 |
| Contract period | 26 Oct 2024 - 26 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,049,155 |
| Lots value | Not specified |
| Awards value | £1,049,155 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

## Release History

- 24 Oct 2024 at 14:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c3fb7668-6f10-4181-84a3-bf262fb7f67a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c3fb7668-6f10-4181-84a3-bf262fb7f67a
  24th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c16e35d-2988-4b3e-9e86-60e98935a6ad.json.