---
title: "C26527 Applications Maintenance and Support Services (AMS)"
ocid: "ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA"
published: "2024-12-13"
---

# C26527 Applications Maintenance and Support Services (AMS)

Buyer: DEFRA  
Current stage: Award  
OCID: ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a

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## Summary

The procurement process conducted by DEFRA (Department for Environment, Food & Rural Affairs) for the "C26527 Applications Maintenance and Support Services (AMS)" contract, classified under the IT services category (CPV: 72000000), has reached the award stage. The contract, valued at GBP 78,800,000, was awarded to Accenture (UK) Limited. It encompasses services such as application monitoring, maintenance, and support for DEFRA’s IT systems across various locations including the UK, Europe, and British Overseas Territories. The competitive procedure with negotiation method was followed, and the contract will run from 14th October 2024 to 13th October 2029.

This tender creates significant opportunities for businesses specialising in IT application maintenance and support services. Companies equipped to handle various IT requirements from application performance monitoring to minor tactical support fixes can greatly benefit from this contract. The awarded contract not only provides a substantial revenue stream but also offers long-term stability and the chance to enhance service offerings for public sector IT environments. Businesses with technical expertise in compliance with regulatory requirements will be excellently positioned to fulfill such critical roles, ensuring operational efficiency and enabling strategic IT planning for organisations like DEFRA.

## Notice

The outsourced Application and Maintenance Support Services (AMS) will provide the following to Defra: * Application Monitoring - collecting data from applications to measure their performance and availability. This data can then be used to proactively identify and resolve issues before they impact users. Issues can include situations where an application is not performing as designed or, in the worst case, there is an outage and it is not available to end users. * Application Maintenance - as technology progresses and the needs of end users adapt over time, continuous updating and modifying of applications is required to ensure they are running to the best of their abilities. This constant re-evaluating process means that faults can be corrected, and performance continue to be improved. * Application Support - specialist support that can be contacted by receiving escalations from the service desk when they are unable to resolve a user's problem. This includes fixing issues that vary in levels of priority (from P4 to P1), however always on a minor tactical scale as the focus is to enable the application to function (as opposed to large scale Application Development). By outsourcing the provision of these services to a specialist external provider, Defra can allow its IT function to continue focussing on longer term, more strategic planning. Typically, leveraging AMS services enables an organisation to improve internal efficiency and increase user-satisfaction. This is because internal IT teams are not having to spend time fixing applications that are not working as the end user expects them to. In Defra's case, there are also regulatory requirements that must be adhered to, which makes the ongoing support of multiple applications even more critical. As well as ensuring that applications do not stop working, the AMS supplier will work to reduce the impact from outages and release fixes if a critical incident occurs. Performing these duties limits the impact to farmers, borders and trade as a number of Defra's application are integral to them carrying out their jobs. Solving critical issues is also key as the alternative is working via sub-optimal methods or workarounds that can cost significantly more.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93e5d45b-e2f1-48f2-b55c-9d9751486cf7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2024 |
| Submission deadline | 13 Oct 2024 |
| Future notice date | Not specified |
| Award date | 13 Oct 2024 |
| Contract period | 13 Oct 2024 - 13 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £94,403,421 |
| Lots value | Not specified |
| Awards value | £78,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Dec 2024 at 11:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93e5d45b-e2f1-48f2-b55c-9d9751486cf7
- 13 Dec 2024 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d26a9659-afcb-4500-be6b-792d7e2e32b3
- 13 Nov 2024 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b1955684-b03c-4330-a37c-e14d0453b92e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93e5d45b-e2f1-48f2-b55c-9d9751486cf7
  13th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d26a9659-afcb-4500-be6b-792d7e2e32b3
  13th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b1955684-b03c-4330-a37c-e14d0453b92e
  13th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c7d15da7-9fff-40fb-94ec-deeb341f3cc5
  Schedule 34 - Management of Inbound Contracts(84838296.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c1d865f9-0ff6-4414-b791-21e2ad215c4f
  Schedule 17 - Benchmarking(84838329.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8634e640-a876-41c0-8437-b13eca184884
  Schedule 5 - Security Management(84838253.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/80e352d2-46ef-4852-85ba-32a19135fb50
  Core Terms(84838254.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9eb54bfb-0f59-425a-a1b5-5fa76d377270
  Schedule 24 - Reports and Records(84838333.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd59f2dd-0ebe-4dd7-95ed-f3b85e59854e
  Schedule 16 - Payments on Termination(84838265.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/87330849-a99e-44f1-a8c4-881420542e81
  Schedule 8 - Supplier Solution(84838291.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/abea8cd1-88cd-4d2d-9dd6-626d9244e63f
  Schedule 29 - Key Personnel(84711226.2)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d39d5b14-549e-4b3a-adf9-6ff1db1915d8
  Schedule 7 - Authority Responsibilities(84838258.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a087b47c-b61e-4808-802e-963d0a78e5cf
  Schedule 15 - Charges and Invoicing(84838293.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7947b0e7-8c4c-4a42-a0d6-59ba9e7cc0fa
  Schedule 31 - Processing Personal Data(84838225.2)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dea07985-f2ac-4d59-837e-95f22add6fc4
  Schedule 18 - Financial Distress(84838330.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2576d2f6-9b47-4a78-b532-98a2809e8192
  Schedule 9 - Commercially Sensitive Information(84711173.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dbb8ae56-a2ba-42f8-8c2a-36c98b289e2a
  Schedule 12 - Software(84838263.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/666070fb-94a1-4aa3-b0aa-7456856b7fe3
  Schedule 1 - Definitions(84711149.6).pdf(84838217.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a138e5b2-1a5e-4720-8524-7fcb44ac91b8
  Schedule 34 - Management of Inbound Contracts(84838296.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/99216edd-a642-4f41-b81f-dda0f3d66c01
  Schedule 17 - Benchmarking(84838329.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d6d4cc7-030e-4897-8b1b-524feb90255c
  Schedule 5 - Security Management(84838253.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ceb69db9-a330-4def-b9e9-fca7001b6889
  Core Terms(84838254.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1c908e3d-a01e-4f08-a463-91ae8c7473ae
  Schedule 24 - Reports and Records(84838333.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ecd6588c-8c61-402e-bb6f-d02567f5c75e
  Schedule 16 - Payments on Termination(84838265.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c97944d-b2e6-49ab-853a-eb694772f584
  Schedule 8 - Supplier Solution(84838291.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f5ae951e-1029-4020-a16f-c3a689f281d1
  Schedule 29 - Key Personnel(84711226.2)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd44f0a2-2e61-4299-86db-368db3e668be
  Schedule 7 - Authority Responsibilities(84838258.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6dc673e-477c-494a-9371-e74e14f27ed1
  Schedule 15 - Charges and Invoicing(84838293.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da52c9a7-5524-4235-a4ed-ed7801c72c2f
  Schedule 31 - Processing Personal Data(84838225.2)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/39e06e58-8d9f-4201-8737-1647bc503c20
  Schedule 18 - Financial Distress(84838330.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0038cdb3-0fce-48e4-aa68-71e6a92e97f1
  Schedule 9 - Commercially Sensitive Information(84711173.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b4efbb8-023f-4994-8803-4ad30386568e
  Schedule 12 - Software(84838263.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/38378737-bfc5-4d88-a429-e828a879f4f6
  Schedule 1 - Definitions(84711149.6).pdf(84838217.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a1816339-a1c1-41e2-b1f2-9de2a76f1585
  Schedule 34 - Management of Inbound Contracts(84838296.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/02ce23f6-722f-4d7c-ac39-5b16de0fe27b
  Schedule 17 - Benchmarking(84838329.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0fa97938-68ab-4656-b002-3fc8370cfa50
  Schedule 5 - Security Management(84838253.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1b50397f-ee2b-4db2-9c97-740fe731642a
  Core Terms(84838254.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/01cce159-9306-4f48-b5c7-254a1352927d
  Schedule 24 - Reports and Records(84838333.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6eeeacf-d7a1-491a-a243-7ce5512607ca
  Schedule 16 - Payments on Termination(84838265.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b39e1a8a-5928-4337-b01f-a1ddd7263686
  Schedule 8 - Supplier Solution(84838291.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fde365ed-f907-4705-b209-7246d1b4441f
  Schedule 29 - Key Personnel(84711226.2)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/150c2edc-6e9d-4ad5-b2be-ee62e4ce0ed6
  Schedule 7 - Authority Responsibilities(84838258.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ff7b052-1f7f-4180-8e7e-9bf5b6821561
  Schedule 15 - Charges and Invoicing(84838293.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/368b21b5-5c6e-45ed-9c7e-d1e82dec505d
  Schedule 31 - Processing Personal Data(84838225.2)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c4f0bf2-c323-45d4-9714-41d2cb231973
  Schedule 18 - Financial Distress(84838330.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1506709a-75c5-405c-a7bc-89f0f75d57a9
  Schedule 9 - Commercially Sensitive Information(84711173.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e1090d14-c6f1-4888-b93f-e6cd69dd4d21
  Schedule 12 - Software(84838263.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/521d2f20-ea33-4c94-bff8-9b7fcc6ffb99
  Schedule 1 - Definitions(84711149.6).pdf(84838217.1)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a.json.