---
title: "Service Now Licenses Renewal 26-30"
ocid: "ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK Health Security Agency"
published: "2026-08-27"
---

# Service Now Licenses Renewal 26-30

Buyer: UK Health Security Agency  
Current stage: Award  
OCID: ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf

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## Summary

The UK Health Security Agency procured renewal of its ServiceNow software licences, classified under software packages and information systems (CPV 48000000). The licences support the agency’s core IT service management, asset management, security operations and digital workflow functions. This is a software licensing requirement rather than a software development or general IT services contract. The buyer is the UK Health Security Agency, based at 10 South Colonnade, London. Delivery is associated with London and the United Kingdom. The requirement is suitable for small and medium-sized enterprises, although the selected supplier is a large organisation. Businesses focused on ServiceNow licensing, renewals and related platform provision would find the subject matter most relevant.

The procurement is complete and was awarded through a selective call-off from a framework agreement. The tender submission deadline was 30 July 2026 at 12:00. The contract was awarded to Softcat plc on 12 August 2026 for £5,678,372.91 including the stated GBP currency. The contract period runs from 13 August 2026 to 31 March 2030. The award is active. This is a single requirement, with no separate lots reported. The procurement records the framework call-off route but does not set out an evaluation weighting or detailed award criteria. The outcome shows that UKHSA selected a framework supplier for a multi-year ServiceNow licence renewal supporting several operational and digital functions.

For a future requirement of this kind, a credible competitor would need strong capability in supplying and renewing ServiceNow licences for a complex public-sector organisation. Relevant experience would include supporting core IT service management, asset management, security operations and digital workflow environments, with the capacity to manage licence continuity across multiple functions. Access to the relevant framework route would be commercially important, because this purchase was made as a framework call-off rather than through an open tender. The scale of the award indicates a substantial, multi-year licensing requirement, so suppliers would need reliable account management, commercial capacity and the ability to support a large organisation throughout the licence term. SMEs are identified as suitable participants.

## Notice

Renewal of UKHSA's ServiceNow software licences, which support the organisation's core IT service management, asset management, security operations and digital workflow functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e824d941-c5ad-405d-af30-37ec0bbe63f3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Aug 2026 |
| Contract period | 13 Aug 2026 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,678,372 |
| Lots value | Not specified |
| Awards value | £5,678,372 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK Health Security Agency |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Softcat Plc |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Aug 2026 at 09:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e824d941-c5ad-405d-af30-37ec0bbe63f3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e824d941-c5ad-405d-af30-37ec0bbe63f3
  27th August 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/235546cf-eb9c-4534-8849-a3af01fb2534
  C462994 - RM6098-Framework-schedule-6 FULLY SIGNED_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf.json.