--- title: "End of Life 24/7 Phone Hub Service for East Berkshire CCG" ocid: "ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS SOUTH WEST COMMISSIONING SUPPORT" published: "2019-05-02" --- # End of Life 24/7 Phone Hub Service for East Berkshire CCG Buyer: NHS SOUTH WEST COMMISSIONING SUPPORT Current stage: Planning OCID: ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32.json) ## Summary The NHS South West Commissioning Support is initiating a procurement process for the "End of Life 24/7 Phone Hub Service" aimed at delivering comprehensive support for end-of-life care in East Berkshire. This project is currently in the planning stage, with an engagement end date set for 22nd May 2019. The service will provide continuous access to specialist advice and guidance for patients and healthcare professionals in the region, and it falls under the health and social work services category. Relevant documents, including a market engagement notice, are available for interested parties. This tender offers significant opportunities for businesses specialising in health and social care services, especially those with experience in providing urgent care solutions and telehealth services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, as they can contribute valuable local insights and flexibility in service delivery. By engaging with this procurement, businesses can tap into the growing demand for integrated health services that prioritise palliative care and support for families during crucial moments. ## Notice The following is a PIN notice only and is being placed to alert providers to a potential future procurement exercise for a twenty four hours a day, seven days a week ("24/7") Phone Hub Service dedicated to end of life care. Any values and timescales stated within this PIN notice are for guideline purposes only and should not be taken as a guarantee. NHS East Berkshire Clinical Commissioning Group ("the CCG") wishes to re-commission a service which offers 24/7 access to advice and guidance (including prescribing) for all those involved in end of life care (defined as the last twelve months of life) for any patient (aged over 18) who is registered with an East Berkshire GP (including temporary residents). This includes (but is not limited to) any health and social care professional, the patients themselves and their families/carers. This service forms a critical part of the integrated approach with the wider Urgent and Emergency Care offer in East Berkshire and will need to link directly with the local 111 and EoLC Rapid Response services. The CCG's vision for people at the end of their lives is that they, their families, and the professionals involved in their care have 24/7 365 day access to specialist palliative advice and guidance, which ensures that care provision is joined up, and responsive. The service will aim to support individuals to remain in their preferred place of care and reduce avoidable ambulance conveyancing and hospital admissions. It will also engender confidence amongst professionals in supporting the delivery of exceptional end of life care. Timely access to advice and support will also minimise distress to families and people at the end of life knowing that at any time of the day they can reach experienced, specialist, and local clinicians. For a more detailed breakdown of specific service requirements please see the accompanying document attached. Additional information: These services are health related services as defined by the The National Health Service (Procurement, Patient Choice and Competition) (No. 2) Regulations 2013 and any procurement undertaken will be subject only to those regulations which specifically apply to such services. For the avoidance of doubt the CCG does not intend to be bound by any rules or regulations beyond those directly applicable to health related services. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1bd6d639-5ca7-4d82-bb6e-066d916a586b | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 2 May 2019 | | Submission deadline | Not specified | | Future notice date | 22 May 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH WEST COMMISSIONING SUPPORT | | Locality | WINDSOR | | Post town | Slough | | Postcode | SL4 3DP | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ15 Berkshire East | | Local authority | Windsor and Maidenhead | | Electoral ward | Old Windsor | | Westminster constituency | Windsor | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 2 May 2019 at 13:53 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1bd6d639-5ca7-4d82-bb6e-066d916a586b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1bd6d639-5ca7-4d82-bb6e-066d916a586b 2nd May 2019 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/176e3e4b-0b0d-4b0c-887c-4df90348e6a3 Service Description ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c57c51d-48bb-4983-b7ef-3f314225fc32.json.