---
title: "Microsoft Direct Routing Carrier Services and Contact Centre Services"
ocid: "ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF CUMBRIA"
published: "2026-03-02"
---

# Microsoft Direct Routing Carrier Services and Contact Centre Services

Buyer: UNIVERSITY OF CUMBRIA  
Current stage: Award  
OCID: ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e.json)

## Summary

The procurement process for "Microsoft Direct Routing Carrier Services and Contact Centre Services" was conducted by the University of Cumbria, under a selective procurement method using a restricted procedure above threshold. It falls within the industry category of radio, television, communication, telecommunication, and related equipment. The contract was awarded to Charterhouse Voice & Data Ltd on 25th February 2026, with the award status being active as of 2nd March 2026. The contract period is set to commence on 1st April 2026 and conclude on 31st March 2029. The services are to be delivered at a location marked by the postal code CA1 2HH in England.

This tender presents opportunities for business growth, particularly for those specialising in cloud-based telephony and contact centre solutions. The £291,844 contract value is substantial, offering a lucrative opportunity for capable suppliers, especially small and medium enterprises (SMEs), to expand their footprint in the public sector. Businesses with expertise in communication and telecommunication services would be well-suited to compete, given the procurement category and requirements associated with telephony and contact centre maintenance. The contract does not require participation from voluntary, community and social enterprises (VCSE), thus streamlining potential interest from traditional for-profit service suppliers.

## Notice

The University of Cumbria are seeking a supplier to provide Cloud based software and maintenance for Telephony and Contact Centre Framework RM6116-Lots 4B and 4C

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cfdb49c9-e65d-479f-974f-c1e6d324db91 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2026 |
| Submission deadline | 15 Jan 2026 |
| Future notice date | Not specified |
| Award date | 25 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £291,844 |
| Lots value | Not specified |
| Awards value | £291,844 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF CUMBRIA |
| Locality | - |
| Post town | Carlisle |
| Postcode | CA1 2HH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 2 Mar 2026 at 11:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cfdb49c9-e65d-479f-974f-c1e6d324db91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cfdb49c9-e65d-479f-974f-c1e6d324db91
  2nd March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e.json.