---
title: "CRM - Implementation & Support"
ocid: "ocds-b5fd17-8c613b1f-4afe-4fac-b3df-150ccccd6ee5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c613b1f-4afe-4fac-b3df-150ccccd6ee5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c613b1f-4afe-4fac-b3df-150ccccd6ee5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c613b1f-4afe-4fac-b3df-150ccccd6ee5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE"
published: "2022-08-05"
---

# CRM - Implementation & Support

Buyer: LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE  
Current stage: Award  
OCID: ocds-b5fd17-8c613b1f-4afe-4fac-b3df-150ccccd6ee5

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## Summary

The London School of Hygiene & Tropical Medicine recently completed a procurement process for a Customer Relationship Management (CRM) system, titled "CRM - Implementation & Support". The contract was awarded following a selective procurement method using a restricted procedure. This initiative, categorised under services, involves a contract value of £249,000 with a total budget of £260,000. The successful supplier, Global Data Management UK Limited T/A Data Harvesting, will be responsible for implementing, hosting, and supporting the CRM from 1st July 2022 until 30th September 2032. The project is located in London, and the tender period concluded on 28th February 2022.

This tender presents a substantial opportunity for businesses in the technology and software development sectors, particularly those specialising in CRM solutions and integration services. Given the nature of the project, small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate in similar future tenders, which focus on delivering innovative technology solutions that enhance customer engagement for educational institutions. With a clear emphasis on user-friendly integration and marketing functionalities, businesses with expertise in these areas are well-positioned to compete for contracts that align with the needs of academic organisations.

## Notice

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to. The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems. We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use. We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision). Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14f03614-668c-4a12-9afe-b725fed25da6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2022 |
| Submission deadline | 28 Feb 2022 |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | 30 Jun 2022 - 30 Sep 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £260,000 |
| Lots value | Not specified |
| Awards value | £249,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1E 7HT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLOBAL DATA MANAGEMENT UK LIMITED T/A DATA HARVESTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 5 Aug 2022 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/14f03614-668c-4a12-9afe-b725fed25da6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/14f03614-668c-4a12-9afe-b725fed25da6
  5th August 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42768&B=LSHTM
  Please follow link to register and access further information.
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104519
  User / Company

## Notice URLs

- http://www.lshtm.ac.uk

## Provenance

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