---
title: "Local Healthwatch Service and NHS Complaints Advocacy Service"
ocid: "ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WAKEFIELD COUNCIL CUSTOMER SERVICE"
published: "2018-09-28"
---

# Local Healthwatch Service and NHS Complaints Advocacy Service

Buyer: WAKEFIELD COUNCIL CUSTOMER SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9.json)

## Summary

The procurement process is led by Wakefield Council Customer Service, seeking to commission a Local Healthwatch Service and NHS Complaints Advocacy Service for the Wakefield district. The service is slated to start on 1 October 2018, with an initial contract period of four years, extending potentially until 30 September 2025. The tender, classified under health and social work services, falls within an open procurement method and had a submission deadline of 12 April 2018 for prospective suppliers. The total value of the contract is approximately £1,870,890, with a minimum value of £1,680,000.

This contract presents significant opportunities for businesses within the health and social services industry, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies that specialise in delivering health and advocacy services would be particularly well-suited to compete for this contract, benefiting from the established demand for local health services in the Wakefield area and the potential for extended engagement with the local community over the contract term.

## Notice

Wakefield Council is looking to commission an organisation to deliver a high quality, cost effective local Healthwatch Service for the Wakefield district to be known as Healthwatch Wakefield. The Service will commence on 1 October 2018 and will be put in place for 4 years; therefore the expiry date will be 30 September 2022. The Council may extend the Contract by up to a further 36 months, making the final possible expiry date 30 September 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d86710c-8e04-42da-a05c-1fb341a4e65f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2018 |
| Submission deadline | 12 Apr 2018 |
| Future notice date | Not specified |
| Award date | 20 Jun 2018 |
| Contract period | 30 Sep 2018 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,870,890 |
| Lots value | Not specified |
| Awards value | £1,830,934 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WAKEFIELD COUNCIL CUSTOMER SERVICE |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 2HQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHWATCH WAKEFIELD |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 28 Sep 2018 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d86710c-8e04-42da-a05c-1fb341a4e65f
- 7 Mar 2018 at 08:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bfcf4689-5213-46b7-b6df-6c32d2d3c1f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d86710c-8e04-42da-a05c-1fb341a4e65f
  28th September 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/bfcf4689-5213-46b7-b6df-6c32d2d3c1f1
  7th March 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c683171-c7a5-4336-861d-4d11608befa9.json.