---
title: "CRM Development, Application and Support Services"
ocid: "ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2018-02-08"
---

# CRM Development, Application and Support Services

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c.json)

## Summary

The Care Quality Commission (CQC) initiated a public procurement process for the "CRM Development, Application and Support Services" tender, classified under IT services (CPV code: 72000000), published on 8th February 2018. This contract, which was awarded through a Direct Award method, had a total value of £4,000,000. The tender's period concluded on 18th May 2017, while the contractual obligations commenced on 1st November 2017 and are set to end on 31st March 2019. The services were intended to be delivered across various locations, including the United Kingdom and other British Overseas Territories.

This procurement opportunity is particularly advantageous for IT consultancy firms and software development companies looking to expand their portfolio in public sector contracts. The comprehensive nature of the CRM development and support services may attract businesses with expertise in software development, customer relationship management systems, and IT consulting. Additionally, larger firms may find this contract aligns with their capabilities, especially those focused on delivering robust technological solutions to governmental bodies.

## Notice

The Provision of CRM Development, Application and Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55904284-99f7-4857-80da-f6327dbc5d8c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2018 |
| Submission deadline | 18 May 2017 |
| Future notice date | Not specified |
| Award date | 1 Oct 2017 |
| Contract period | 1 Nov 2017 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Feb 2018 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/55904284-99f7-4857-80da-f6327dbc5d8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/55904284-99f7-4857-80da-f6327dbc5d8c
  8th February 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/33ebac18-b503-4a6f-b508-024605dd68d7
  CQC ICTC 721

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8c8bd706-6d00-47fb-a803-e60e8fab096c.json.