--- title: "Customer Digital Services - Consultancy prior notification" ocid: "ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f.json" source: "Contracts Finder" current_stage: "Planning" buyer: "THIRTEEN HOUSING GROUP LIMITED" published: "2022-05-26" --- # Customer Digital Services - Consultancy prior notification Buyer: THIRTEEN HOUSING GROUP LIMITED Current stage: Planning OCID: ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f.json) ## Summary Thirteen Housing Group Limited is currently planning a procurement process titled "Customer Digital Services - Consultancy prior notification" aimed at enhancing its customer service capabilities through software consultancy services. The initiative is focused on developing a Proof-of-Concept (PoC) solution that will streamline and automate service delivery, enabling improved insights into customer interactions. Key dates include an engagement end date set for 8th June 2022, with the procurement process located in the North East of England. The project is currently in the planning stage, with potential suppliers invited to express interest and participate via the Thirteen Housing Group’s procurement portal. This tender presents significant opportunities for businesses specialising in software consultancy services, particularly those with innovative solutions for customer relationship management and engagement automation. Companies that are adept at integrating user-friendly technology and enhancing user experience would be well-suited to compete. Given the buyer’s focus on appoint-based working and data-driven insights, there is scope for small and medium-sized enterprises (SMEs) to bring agile and personalised solutions to a co-operative working relationship, thus fostering growth in the competitive public procurement landscape. ## Notice Thirteen Housing Group are seeking a Proof-of-Concept (PoC) solution to underpin the plan to further streamline and automate the customer service offer which will ultimately gain additional insight from the customer allowing us to improve the offer whilst automating the process. Thirteen is actively seeking a provider of appointment-based case management services. Looking to streamline and automate the current offer, but having the added benefit of improved planning and resource allocation for the customer services directorate. Increasing the use of our digital platforms to manage a range of customer services allowing us the time to improve the customer experience, improve our management information and insight and drive greater efficiency through the implementation of a standardised appointment-based case management solution. This in turn will increase the transparency on workload, highlighting any peaks and troughs in performance and capacity. A key focus at this stage is on User Experience (UX) and automating the process for the user (be that a customer or a colleague) as far as is feasible whilst also making sure that we gather the right data. It could involve artificial intelligence to drive the user through a range of options and should be an intuitive solution that requires little training or hand holding for the user. We are looking to work in collaboration with a company that will understand not only the benefits to Thirteen as an organisation, but to the housing sector as a whole, in order to develop a solution to harness the delivery of a single process for managing customer requests for a variety of services. This will empower customers to define what they need and choose their appointment slots, it will allow colleagues to see their workload and provide a consistent, repeatable service, while allowing managers oversight of caseloads, actions and customer experience. To express an interest and access documents once the quotation has been published you will need to be registered on our procurement portal: https://in-tendhost.co.uk/thirteengroup/aspx/Home ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c73fb4b9-d459-4995-bd80-51d98151b876 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 26 May 2022 | | Submission deadline | Not specified | | Future notice date | 8 Jun 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THIRTEEN HOUSING GROUP LIMITED | | Locality | MIDDLESBROUGH | | Post town | Cleveland | | Postcode | TS2 1QG | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC32 South Teesside | | Local authority | Middlesbrough | | Electoral ward | Central | | Westminster constituency | Middlesbrough and Thornaby East | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72266000 - Software consultancy services ## Release History - 26 May 2022 at 15:41 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c73fb4b9-d459-4995-bd80-51d98151b876 - 26 May 2022 at 14:34 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c73fb4b9-d459-4995-bd80-51d98151b876 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c73fb4b9-d459-4995-bd80-51d98151b876 26th May 2022 - Early engagement notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/thirteengroup/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f.json.