---
title: "Service Central (ServiceNow)"
ocid: "ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2026-08-19"
---

# Service Central (ServiceNow)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79)  
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## Summary

HM Revenue & Customs procured ServiceNow licensing and associated services across its entire technical estate. This is an information technology services requirement covering software licensing, implementation, support and related consulting for ServiceNow, rather than a purchase of physical goods or construction works. The work applies across HMRC’s technical estate and is delivered in the United Kingdom. HMRC is the buying organisation. The procurement is categorised as services, with the scope falling within IT services covering consulting, software development, internet and support. Businesses relevant to this requirement include ServiceNow licensing providers, software resellers, implementation partners, managed service providers and IT consultancies able to support a large public-sector technology environment. The opportunity was suitable for small and medium-sized enterprises, although participation was not reserved for them.

The procurement is complete and was awarded to SoftwareOne UK Limited on 5 August 2026. The award value is £85,875,000, including the stated currency of GBP. The contract period runs from 12 August 2026 to 11 August 2031. The requirement was procured through a selective procedure as a call-off from a framework agreement, rather than as an open competition. The tender submission deadline was 21 May 2026 at 12:00. The contract covers ServiceNow licensing and associated services across HMRC’s entire technical estate. One supplier was selected, and the award is recorded as active. The stated evaluation basis is the procurement process used for the framework call-off; the available procurement information does not set out separate price, quality or technical weighting in this record.

This award demonstrates substantial, sustained demand from HMRC for ServiceNow licensing and related support across a whole government technical estate. A credible future competitor would need strong ServiceNow commercial capability, including access to licensing and the ability to manage licence relationships at significant scale. It would also need the technical depth to provide associated consulting, implementation, software development, internet and support services within a complex public-sector environment. Experience coordinating delivery across a broad technology estate would be important, as would the operational capacity to support a multi-year relationship with a major government department. The route to market is also significant: suppliers seeking similar work should understand how to qualify for and compete through relevant framework agreements and their call-off procedures. SMEs were considered suitable for this requirement.

## Notice

The provision of ServiceNow licensing and associated services across HMRC's entire technical estate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2cb49693-3600-4ebe-9d4a-7d5fd1d10dc9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2026 |
| Submission deadline | 21 May 2026 |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 12 Aug 2026 - 11 Aug 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,875,000 |
| Lots value | Not specified |
| Awards value | £85,875,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SoftwareOne UK Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Aug 2026 at 07:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2cb49693-3600-4ebe-9d4a-7d5fd1d10dc9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2cb49693-3600-4ebe-9d4a-7d5fd1d10dc9
  19th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79.json.