---
title: "SCC0012NJW - Customer Service Practitioner - Level 2 & Customer Service Specialist - Level 3 - AWARD"
ocid: "ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK SOURCING"
published: "2019-02-07"
---

# SCC0012NJW - Customer Service Practitioner - Level 2 & Customer Service Specialist - Level 3 - AWARD

Buyer: SUFFOLK SOURCING  
Current stage: Award  
OCID: ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339.json)

## Summary

Suffolk County Council, under its Suffolk Sourcing division, has successfully concluded a public procurement process aimed at selecting an Apprenticeship Learning Provider for vocational training services, specifically for Customer Service Practitioner - Level 2 and Customer Service Specialist - Level 3 courses. The contract, valued at £117,000, has been awarded to Lifetime Training Group Limited, with the contract period running from 1 March 2019 to 30 September 2019. The mini competition against the Dynamic Purchasing System concluded with the submission deadline on 7 December 2018, following a clarification period that ended on 30 November 2018. The procurement was conducted in the East of England, specifically Ipswich, Suffolk, with the contract specifics available on the respective public resource platform.

This tender offers substantial opportunities for training and educational service providers, particularly those specialising in vocational training and apprenticeship schemes. Businesses that focus on developing customer service skills and have the capacity to deliver training to multiple learners within a specified timeframe would be well-positioned to compete in future procurement exercises in this area. Engaging with such contracts could enable growth through enhanced service offerings and increased visibility in the public sector training market.

## Notice

Suffolk County Council is seeking a mini competition against the following Dynamic Purchasing System: 'Apprenticeship Learning Providers', OJEU Notice Id: 2018/S 097-221635: Lot 1, Customer Service Practitioner - Level 2 & Customer Service Specialist - Level 3- Any apprentices in the next 18months, up to a maximum of 30 learners Further details can be found in the 'My Tenders' area of this website, by selecting the 'View Details' button for this project. The deadline for returned submissions is 07/12/2018 @ 3pm. Please note late returns will NOT be permitted. The deadline for clarification questions is 30/11/2018 @3pm which must be generated via the correspondence option on the website

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3550258a-6adc-44d3-8990-a3dcc03be5f4 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Feb 2019 |
| Submission deadline | 7 Dec 2018 |
| Future notice date | Not specified |
| Award date | 7 Feb 2019 |
| Contract period | 1 Mar 2019 - 30 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £117,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK SOURCING |
| Locality | SUFFOLK |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIFETIME TRAINING GROUP |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80530000 - Vocational training services

## Release History

- 7 Feb 2019 at 09:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3550258a-6adc-44d3-8990-a3dcc03be5f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3550258a-6adc-44d3-8990-a3dcc03be5f4
  7th February 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.suffolk.gov.uk/business-jobs-and-careers/tenders-and-supplying-us/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339.json.