---
title: "BTA1725 Service Desk Operator"
ocid: "ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VISITBRITAIN"
published: "2023-07-31"
---

# BTA1725 Service Desk Operator

Buyer: VISITBRITAIN  
Current stage: Award  
OCID: ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53.json)

## Summary

The buying organisation VisitBritain tendered for Service Desk services to be completed onsite at their Head Office in London. The procurement was a further competition from CCS's Technology Services 3 Framework. The procurement stage is complete, with a contract value of £349,350 GBP. The contract period runs from 1st October 2022 to 30th September 2027.

This tender by VisitBritain provides business growth opportunities for service providers in the call centre industry. The procurement method was selective, involving a call-off from a framework agreement, making it suitable for SMEs. Businesses located in London or the United Kingdom, offering operational services related to end user services, would be well-suited to compete for this contract.

## Notice

VisitBritain and VisitEngland tenderered for Service Desk services to be completed onsite at their Head Office in London. This was a further competition from CCS's Technology Services 3 Framework, RM6100, Lot 3a: Operational Services - End User Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94237471-150a-48a9-9b2d-47fb75a81b03 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2023 |
| Submission deadline | 22 Jul 2022 |
| Future notice date | Not specified |
| Award date | 7 Sep 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £349,350 |
| Lots value | Not specified |
| Awards value | £349,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VISITBRITAIN |
| Additional buyers | TECHNIMOVE HOUSE, |
| Locality | CROYDON, |
| Post town | Croydon |
| Postcode | CR0 4WD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECHNIMOVE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 31 Jul 2023 at 10:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94237471-150a-48a9-9b2d-47fb75a81b03
- 18 Oct 2022 at 10:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b1ff3625-74cd-4d06-b1c2-688a75bd7694
- 17 Oct 2022 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/950af89b-aa5a-49a9-93d0-036a92dcd149

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94237471-150a-48a9-9b2d-47fb75a81b03
  31st July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b1ff3625-74cd-4d06-b1c2-688a75bd7694
  18th October 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/950af89b-aa5a-49a9-93d0-036a92dcd149
  17th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8cfed1a5-e524-456e-ab03-c9bb11340c53.json.