---
title: "Provision of Consultancy for The Customer Experience"
ocid: "ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE : CABINET OFFICE"
published: "2020-01-24"
---

# Provision of Consultancy for The Customer Experience

Buyer: CROWN COMMERCIAL SERVICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7

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## Summary

The procurement process, initiated by the Crown Commercial Service within the Cabinet Office, pertains to the "Provision of Consultancy for The Customer Experience". This tender falls under the consultancy services industry, specifically classified as business analysis and project management consultancy services, and is primarily aimed at delivering enhancements in customer experience. The contract was awarded on 3 December 2019, with a total value of £80,000. The contract period started on 4 December 2019 and concluded on 3 April 2020. The procurement method employed was selective, being a call-off from an existing framework agreement.

This tender presents robust growth opportunities for small and medium-sized enterprises (SMEs) specialising in consultancy services. Companies with expertise in business analysis, project management, and customer experience improvement will find this tender particularly relevant. As the contract has been awarded, businesses looking to enter or expand within the consultancy market can explore partnerships or seek insights from this case to enhance their competitive offerings in future tenders.

## Notice

Customer Experience Consultancy Contract Renewal with People too

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d9d593c8-f49a-4efe-86da-aa91b082b65f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2020 |
| Submission deadline | 2 Dec 2019 |
| Future notice date | Not specified |
| Award date | 3 Dec 2019 |
| Contract period | 4 Dec 2019 - 3 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEOPLETOO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72221000 - Business analysis consultancy services
- 72224000 - Project management consultancy services
- 79400000 - Business and management consultancy and related services

## Release History

- 24 Jan 2020 at 09:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d9d593c8-f49a-4efe-86da-aa91b082b65f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d9d593c8-f49a-4efe-86da-aa91b082b65f
  24th January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7997da6c-8e57-4a0a-86b1-c0dcc3603ad6
  Contract Order Form

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7.json.