---
title: "GB-St Helens: Contract Award Notice - Netcall Contact Centre Software"
ocid: "ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORUS62 LIMITED"
published: "2025-12-10"
---

# GB-St Helens: Contract Award Notice - Netcall Contact Centre Software

Buyer: TORUS62 LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa.json)

## Summary

The procurement process for the provision of Netcall Liberty Converse contact centre software was concluded by Torus62 Limited, located in St Helens, UK. This procurement falls under the software supply services category and was executed through a call-off from the NHS SBS Framework (Ref: SBS10175). The contract, valued at £620,640, commenced on 18th November 2025 and is set to end on 17th November 2029. As of 10th December 2025, the procurement stage is in the 'Award' phase, and it covers delivery in the North West region of the United Kingdom. Netcall Technology Limited has been appointed as the supplier for this four-year contract.

This tender represents a significant opportunity for businesses specialising in software supply services, particularly those experienced in customer communication management platforms. Companies that supply comprehensive digital solutions and have a strong track record with NHS or similar frameworks might find similar opportunities lucrative. Although this specific procurement is tailored for larger suppliers, as reflected in the award to Netcall Technology Limited, SMEs and VCSEs might consider partnering or subcontracting to gain experience and improve suitability for future opportunities in the tech and communications sectors.

## Notice

Call of contract via the NHS SBS Framework (Ref: SBS10175) for the provision of the Netcall Liberty Converse contact centre system to support customer communications, including telephony, digital channels, and workflow management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d74e545e-d22a-4e90-9243-9576666a1b3e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Dec 2025 |
| Submission deadline | 16 Nov 2025 |
| Future notice date | Not specified |
| Award date | 17 Nov 2025 |
| Contract period | 18 Nov 2025 - 17 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £620,640 |
| Lots value | Not specified |
| Awards value | £620,640 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORUS62 LIMITED |
| Locality | ST HELENS |
| Post town | Warrington |
| Postcode | WA9 1LD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | Peasley Cross & Fingerpost |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 10 Dec 2025 at 10:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d74e545e-d22a-4e90-9243-9576666a1b3e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d74e545e-d22a-4e90-9243-9576666a1b3e
  10th December 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1000256950
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa.json.