---
title: "Corporate Customer Relationship Management System"
ocid: "ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2021-04-08"
---

# Corporate Customer Relationship Management System

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8

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## Summary

The procurement process involves North Yorkshire County Council, which is seeking a Corporate Customer Relationship Management System. This contract falls under the software-related services category and has a total value of £102,296. The procurement method employed was a direct award, and the tender was awarded on 31st March 2019, with the contract running from 1st April 2019 to 31st March 2022. The buying organisation's address is located in Northallerton, England.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) interested in software development and customer relationship management. Businesses specialising in information systems and technology, particularly those experienced in strategic IT reviews and planning services, would be well-suited to compete for similar contracts in the future, enabling them to expand their service offerings within the public sector.

## Notice

Provision of a Corporate Customer Relationship Management System for North Yorkshire County Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7e5f8a5-1c75-4c3c-a394-7b9950a563d2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2021 |
| Submission deadline | 30 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £102,296 |
| Lots value | Not specified |
| Awards value | £102,296 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services
- 72260000 - Software-related services

## Release History

- 8 Apr 2021 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7e5f8a5-1c75-4c3c-a394-7b9950a563d2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7e5f8a5-1c75-4c3c-a394-7b9950a563d2
  8th April 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.northyorks.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8.json.