---
title: "Service Desk Software"
ocid: "ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH NORTHAMPTONSHIRE COUNCIL"
published: "2024-06-20"
---

# Service Desk Software

Buyer: NORTH NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb.json)

## Summary

The North Northamptonshire Council recently completed a procurement process for the renewal of its Service Desk Software. The tender, titled "Service Desk Software," falls under the industry category of Software package and information systems. The procurement method used was competitive quotation (below threshold). The contract period runs from May 20, 2024, to May 19, 2027. The tender closed on April 8, 2024. The buying organization, North Northamptonshire Council, located in Kettering, England, awarded the contract to Phoenix Software Ltd.

This tender presents an opportunity for businesses in the services industry, particularly those specialising in software packages and information systems, to engage with North Northamptonshire Council. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to compete for such contracts. Being a limited procurement, the competitive quotation process allows for fair competition among suppliers, creating a level playing field for businesses seeking growth opportunities in the public sector.

## Notice

North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide renewal of its Service Desk Software. The Council has sought competitive quotations from a number of Suppliers in line with its Contract Procedure Rules.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe7e9aef-52b7-4e1e-8f5f-d5c6d8a0c06f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2024 |
| Submission deadline | 8 Apr 2024 |
| Future notice date | Not specified |
| Award date | 16 May 2024 |
| Contract period | 19 May 2024 - 19 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,262 |
| Lots value | Not specified |
| Awards value | £69,262 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH NORTHAMPTONSHIRE COUNCIL |
| Locality | KETTERING |
| Post town | Northampton |
| Postcode | NN16 8TL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Northall |
| Westminster constituency | Kettering |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Jun 2024 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe7e9aef-52b7-4e1e-8f5f-d5c6d8a0c06f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe7e9aef-52b7-4e1e-8f5f-d5c6d8a0c06f
  20th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8d6e0efd-cf77-4fff-9c5e-d34e5a2341eb.json.