--- title: "Birmingham Children's Trust - Market Sounding: Out of hours telephone messaging service" ocid: "ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "BIRMINGHAM CITY COUNCIL" published: "2020-12-02" --- # Birmingham Children's Trust - Market Sounding: Out of hours telephone messaging service Buyer: BIRMINGHAM CITY COUNCIL Current stage: Planning OCID: ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b.json) ## Summary The Birmingham Children's Trust is currently in the planning stage of the procurement process for an out-of-hours telephone messaging service, identified by the title "Birmingham Children's Trust - Market Sounding: Out of hours telephone messaging service." This initiative is categorised under emergency telephones, specifically aimed at enhancing support for children's social care in the West Midlands, United Kingdom. A key milestone for this engagement is the deadline for feedback, set for 18 December 2020, which aims to gather insights from potential providers on their interest and capabilities for delivering the service. This procurement presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in telecommunication services or emergency support systems. Businesses capable of providing reliable call handling solutions and experienced in social care may find this tender particularly beneficial. Engaging in this market consultation could enable providers to showcase their services and potentially lead to future procurement opportunities with the Birmingham Children's Trust. ## Notice The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The purpose of this market sounding exercise is to seek feedback from Providers on the interest in delivering the out of hours service for the Trust. This survey outlines the general requirements to enable potential providers to explain their capabilities and experience in delivering this service. Should this exercise lead to a procurement, the potential bidders will not be prejudiced by any response or failure to respond to this market consultation or any further consultations on this matter. Potential bidders must also note that a response to this notice does not guarantee an invitation to participate in this or any future procurement that the Trust may conduct, nor that the Trust will procure any such supply and services or accepts any proposals offered Please click on the link to complete the online survey https://www.birminghambeheard.org.uk/economy/b34b8383/ Deadline for document return is 1700 hours on 18th December 2020 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/360daaeb-a981-4054-8917-f1dc61d6130e | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Dec 2020 | | Submission deadline | Not specified | | Future notice date | 18 Dec 2020 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32552120 - Emergency telephones ## Release History - 2 Dec 2020 at 00:12 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/360daaeb-a981-4054-8917-f1dc61d6130e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/360daaeb-a981-4054-8917-f1dc61d6130e 2nd December 2020 - Early engagement notice on Contracts Finder ## Notice URLs - https://www.birminghambeheard.org.uk/economy/b34b8383/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8daccc8c-42dd-41e9-b4f4-1167adef198b.json.